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- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and private healthcare.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 26923 - 26923 £ per year.
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Chatham
Hours: Full Time (35 Hours). Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How you’ll make a difference:
- As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.
- You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.
- Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs.
- Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.
- By going the extra mile and offering them financial support that might even change their lives.
- Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring:
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital.
- Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return:
- We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%.
- 25 days holidays (plus bank holidays).
- Private Healthcare.
If this sounds right up your street, come and join our team. We make things happen!
Customer Service Consultant in Chatham employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer interactions during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone the extra mile for customers in the past. Highlighting your ability to build relationships will resonate well with TSB's focus on personal touch.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show that you’re enthusiastic about the role.
We think you need these skills to ace Customer Service Consultant in Chatham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially when it comes to customer service.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Consultant. Highlight your experience with face-to-face interactions and how you've helped customers in the past. We love seeing specific examples that relate to the job description!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for us at TSB.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will show your potential employer that you're a great fit for the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Practice answering questions in a friendly and engaging manner, and think about how you can connect with the interviewer as if they were a customer.
✨Get Familiar with Digital Banking
As a Money Confidence Expert, you'll need to embrace digital tools. Make sure you understand the basics of online banking and mobile apps. You might even want to mention any personal experiences you've had with these platforms to show your comfort level.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team dynamics or how TSB supports its employees in developing their customer service skills. It’s a great way to leave a positive impression!