Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: Join TSB, a bank focused on personal connections and customer satisfaction.
- Benefits: Competitive salary, flexible benefits, generous holidays, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 26923 - 26923 £ per year.
Contract Type: 12-Month Fixed Term Contract
Function: Branch Banking
Location: Bolsover
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223)
How you'll make a difference
As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you'll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
Customer Service Consultant in Bolsover employer: TSB Bank plc.
Contact Detail:
TSB Bank plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Bolsover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSB. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to build relationships, as these are key for the Customer Service Consultant role.
✨Tip Number 3
Show off your digital skills! Since the role involves helping customers with online banking and mobile apps, be ready to discuss your experience with technology. Share examples of how you've helped others embrace digital tools in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Consultant in Bolsover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Consultant. We want to see how you can help our customers build confidence in their banking experience!
Showcase Your People Skills: Since this role is all about connecting with customers, let us know about your previous experiences in providing exceptional customer service. Share specific examples that demonstrate your ability to understand and meet customer needs.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TSB Bank plc.
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand what exceptional service looks like, especially in a banking context. Be ready to share examples of how you've gone the extra mile for customers in the past.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your interpersonal skills. Think of scenarios where you've successfully connected with customers, whether face-to-face or over the phone, and how you tailored your approach to meet their needs.
✨Get Familiar with Digital Banking
As a Money Confidence Expert, you'll need to embrace digital tools. Familiarise yourself with online banking platforms and mobile apps. Be ready to discuss how you would educate customers on using these tools effectively, making their banking experience easier.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving abilities. Think about times when you've resolved customer issues or helped them navigate challenges. Highlight your collaborative approach and how you work with your team to enhance customer satisfaction.