Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT services and resolve tech issues for students and staff at Colchester Royal Grammar School.
- Company: Join the Thinking Schools Academy Trust, a supportive network of schools across the UK.
- Benefits: Career development opportunities, health support, and exclusive discounts through our benefits portal.
- Other info: Flexible working hours with a focus on professional growth and wellbeing.
- Why this job: Make a real difference in education while developing your IT skills in a dynamic environment.
- Qualifications: Strong customer service skills and knowledge of Microsoft operating systems required.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for your next IT role? An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our newly established Essex hub, at Colchester Royal Grammar School. Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.
You will be based at Colchester Royal Grammar School but should be flexible to travel when needed to any of the schools in our Kent West Hub based in Medway.
As our IT Technician you will:
- Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
- Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
- Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
- Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
- Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.
Full training will be provided on Trust's helpdesk application and operating procedures.
What you will need to succeed:
- Strong customer service skills with a solution focused approach to your work.
- Possess excellent customer service and communication skills, both verbal and written.
- To be pro-active, work independently and as part of a team.
- Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
- Adopt a systematic approach towards identifying and solving problems.
- Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
- A commitment to safeguarding and promoting the welfare of children and young people.
All new starters take part in an induction and are mentored by an existing staff member. 37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.
About Us
Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including:
- End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians.
- Development of the TSAT Digital Learning Strategy.
- Maintenance and operation of core IT services e.g. email, broadband, networks and servers.
- Advice and support on the development of capital building projects.
- Bulk purchase of IT software and equipment.
- Website hosting and development.
The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision. We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.
What our Trust will offer you:
- Career Development: We are committed to supporting your professional growth and offer a wide range of opportunities for career advancement.
- Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, wellbeing support, preferential access to Benenden Health, free flu vaccinations and eye care vouchers.
- Employee Recognition: Referral Scheme, Long Service Awards and the TSTARS Recognition Programme.
- TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback from supermarkets and high street retailers, dental insurance scheme, Cycle to Work scheme and discounted gym membership.
- Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.
Next Steps
If you are interested in working in our school, benefitting from a supportive network of staff across our Trust, we would encourage you to apply. Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found. If you have any questions or would like an informal conversation, please contact Jo Peterson.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.
IT Technician (Colchester) employer: TSAT
Contact Detail:
TSAT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (Colchester)
✨Tip Number 1
Get to know the school and its values! Research Colchester Royal Grammar School and the Thinking Schools Academy Trust. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with a range of people, from students to suppliers, think of scenarios where you might need to resolve issues. Role-playing these situations can help you stay calm under pressure and demonstrate your solution-focused approach.
✨Tip Number 3
Network like a pro! Connect with current or former staff members on LinkedIn or through local tech meetups. They can provide insights into the school culture and even give you tips on how to ace your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace IT Technician (Colchester)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Technician role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since strong customer service skills are key for this role, share examples of how you've successfully resolved issues in the past. We want to see your solution-focused approach in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. This will reflect your ability to communicate effectively with a range of people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TSAT
✨Know Your Tech
Brush up on your knowledge of Microsoft operating systems and common IT packages. Be ready to discuss your experience with troubleshooting and fault resolution, as this will show your technical competence and problem-solving skills.
✨Customer Service is Key
Since the role involves a lot of customer interaction, prepare examples of how you've handled customer complaints or issues in the past. Highlight your calmness under pressure and your ability to communicate effectively with different stakeholders.
✨Show Your Flexibility
Be prepared to discuss how you can adapt to changing priorities and workloads. Share instances where you've successfully managed multiple tasks or adjusted your approach based on operational needs, demonstrating your proactive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how the IT department supports teaching and learning. This shows you're genuinely interested in contributing to their mission.