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- Tasks: Troubleshoot and support IT infrastructure across our academies.
- Company: Join Thinking Technology, a supportive IT service for schools.
- Benefits: Enjoy competitive salary, pension scheme, and wellness perks.
- Why this job: Make a real difference in education through technology.
- Qualifications: Experience with IT infrastructure and strong customer service skills.
- Other info: Opportunities for training, career growth, and a collaborative environment.
The predicted salary is between 28800 - 33600 £ per year.
An exciting opportunity has arisen for a talented and motivated Infrastructure Engineer to join Thinking Technology, the centralised IT service supporting all academies within The Thinking Schools Academy Trust. This is a key role within our Infrastructure team providing advanced troubleshooting, configuration and operational support across our Trust-wide IT environment. Working closely with colleagues across both the Service Delivery and Infrastructure teams, you will play a critical part in ensuring our IT systems are secure, reliable and effective.
About the Role
- Provide advanced troubleshooting across servers, networks, LAN/WLAN, end-user devices, cloud services and related infrastructure.
- Act as the primary escalation point for regional IT teams ensuring issues are resolved efficiently and knowledge is shared across teams.
- Manage the day-to-day operation of infrastructure systems helping maintain performance, reliability and security across multiple IT services.
- Support the deployment, configuration, relocation and decommissioning of a wide range of IT and infrastructure equipment.
- Lead and support the triage of infrastructure incidents prioritising effectively in line with SLAs and operational needs.
- Create, update and close helpdesk records accurately including asset information and lifecycle management updates.
- Develop high-quality technical documentation, knowledge-base articles and training materials for staff.
- Participate in the Infrastructure on-call rota for out-of-hours incidents, planned works and emergency support.
- Engage proactively with staff, students, governors, suppliers and partners providing excellent customer service at all times.
- Support Trust-wide technology projects, procurement, testing and implementation activities contributing to the continuous improvement of our IT services.
What You Will Need to Succeed
- Strong customer service skills with an approachable, solution-focused attitude and the ability to remain calm under pressure.
- Experience supporting IT infrastructure including Windows Server, Active Directory, networking, cloud services and end-user devices.
- Ability to analyse logs, diagnose complex issues and identify performance or security concerns.
- Experience working with helpdesk/ticketing systems and accurate recording of work completed.
- Excellent organisational skills and the ability to prioritise competing demands.
- Strong written and verbal communication skills with the ability to explain technical issues to non-technical users.
- A proactive, self-motivated approach with the ability to work independently and as part of a Trust-wide team.
- Willingness and flexibility to travel across TSAT schools and work outside normal hours when required.
- A commitment to safeguarding and promoting the welfare of children and young people.
Essential Technical Skills and Experience
- Windows Server, Active Directory, DNS, DHCP, GPO, messaging and collaboration tools.
- Network infrastructure experience (HP/Cisco/Aruba).
- Experience with managed wireless networks, end-user device support, peripherals and troubleshooting.
- Experience using PowerShell or other scripting tools for automation and support tasks.
- A full UK driving licence and access to transport is essential for this role.
What our Trust will offer you
- Pension Scheme Membership: Secure your future with membership of the Local Government Pension Scheme.
- Annual Leave: A pro-rata annual leave entitlement of 27 days for support staff increasing to 31 after 5 years of service.
- Collaborative Support: Benefit from resources, mentoring and school visits across the Trust.
- Training: Expand your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses.
- Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers.
- Fitness and Wellness: Enjoy reduced membership fees for our fully-equipped fitness suite and classes.
- Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
- Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
- TSTARS Staff Recognition: You will be part of our Staff Recognition Programme with seasonal rewards for all staff.
- Convenient Parking: Park for free in our staff car park on-site.
- TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, Cycle to Work Scheme and Discounted Gym Membership.
If you are interested in working in our schools, benefiting from a supportive network of staff across our Trust, we would encourage you to apply. Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found. Visits to our schools are encouraged.
Infrastructure Engineer in Chatham employer: TSAT
Contact Detail:
TSAT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Chatham
✨Tip Number 1
Network like a pro! Reach out to current employees at Thinking Technology on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows Server, Active Directory, and troubleshooting techniques. We want to see that you’re ready to tackle those infrastructure challenges head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve successfully resolved IT issues or improved processes. We love candidates who can think on their feet and bring solutions to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Thinking Technology.
We think you need these skills to ace Infrastructure Engineer in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your experience with Windows Server, Active Directory, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our Trust. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be explaining technical issues to non-technical users, make sure your application showcases your strong written communication skills. Use clear language and avoid jargon where possible – we want to see how you can connect with others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our Trust and what we stand for!
How to prepare for a job interview at TSAT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and networking basics. Be ready to discuss your experience with troubleshooting and how you've handled complex issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves engaging with staff and students, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your solution-focused attitude and how you remain calm under pressure—these traits are crucial for success in this role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with a major IT incident or prioritising multiple tasks. Practise articulating your thought process and decision-making skills. This will demonstrate your ability to handle real-world challenges effectively.
✨Communicate Clearly and Confidently
You'll need to explain technical issues to non-technical users, so practice simplifying complex concepts. During the interview, focus on clear communication and ensure you’re engaging with your interviewers. This will showcase your strong verbal skills and your ability to work collaboratively within a team.
