At a Glance
- Tasks: Manage customer queries and documentation for Key Accounts efficiently and accurately.
- Company: Join a leading HVAC and Refrigeration service provider with a diverse client base.
- Benefits: Enjoy 26 days annual leave, pension plan, life assurance, and professional development support.
- Other info: Great opportunities for career growth in a supportive work environment.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Strong admin skills, Microsoft Office knowledge, and excellent communication abilities required.
Responsible for the accurate and efficient operation of documentation, communication and customer liaison relating to Key Accounts customers within the Service Business.
Main Responsibilities
- Deal with Key Account customer queries/enquiries/instructions over the telephone and email in a polite and efficient manner.
- Accurately record Key Account customer enquiries/instructions taken over the telephone and email in order that other Service Centre personnel can respond in an efficient manner.
- Maintain and update Key Account customer IT reportage systems where required, IFS, SharePoint, Mercury etc and chase down any overdue tasks utilizing system MI.
- Use initiative in dealing with Key Account customers and Service Centre personnel and assist the wider APRS team when required.
- Co-ordinate all relevant paperwork to enable the processing of documentation as quickly and efficiently as possible and to ensure customer satisfaction.
- Carry out documentation updating and processing to achieve the desired up-date of the business and customer systems.
- Ensure internal and customer records are maintained in a manner satisfactory for audit purposes.
- Attend scheduled internal and external Key Account meetings and customer conference calls.
- Maximise co-operation between all service personnel dealing with key account customers promoting an efficient and pleasant working environment.
- Comply with requirements of Health and Safety Practices as outlined in the Company Health and Safety procedure.
- Assist the Key Accounts Manager in his responsibilities delivering for the business where required.
- Carry out remote system monitoring for SCADA and JTL.
Our Ideal Candidate
- Good time management and the ability to work alone.
- Strong written and verbal communication skills.
- Ability to work to tight deadlines; managing priorities.
- A great communicator; strong planning and organisational skills.
Required Experience
- A good working knowledge of Microsoft Systems, including Outlook, Word, Excel and PowerPoint.
- Demonstratable experience from previous admin role.
About the Business
The Installation and Service division of my client installs HVAC and Refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover. They supply multiple industries including food processing, brewing, petrochemical and retail and regularly work with companies like Heineken, Morrison’s and the Ministry of Defence.
Pay & Benefits
- 26 days annual leave
- Defined pension contribution plan
- Life Assurance
- Company sick pay scheme
- Continued professional development, including study leave and financial support for role related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Salary Extras, including shopping, hotel and travel discounts
Administrator - Key Accounts in Dartford employer: TS International
As an Administrator for Key Accounts, you will thrive in a supportive and dynamic work environment that prioritises employee growth and satisfaction. With competitive benefits such as 26 days of annual leave, a defined pension plan, and opportunities for continued professional development, our company fosters a culture of collaboration and excellence, ensuring that every team member feels valued and empowered to succeed. Join us in a role that not only offers meaningful work but also the chance to contribute to high-profile projects across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Key Accounts in Dartford
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with Key Account customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Administrator - Key Accounts in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of customer interaction, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively handle queries and instructions.
Be Detail-Oriented:Accuracy is key in this role, so when you're filling out your application, pay attention to detail. Double-check for any typos or errors, and ensure that all your information is correct. This will show us that you can maintain high standards in documentation.
Tailor Your Experience:Make sure to tailor your application to reflect your previous admin experience. Highlight specific tasks you've handled that relate to managing customer records or using IT systems like Microsoft Office, as these are crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at TS International
✨Know Your Key Accounts
Before the interview, take some time to research the company’s key accounts and their industries. Understanding their clients, like Heineken and Morrison's, will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your strong written and verbal communication skills. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled customer queries in the past.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and organisational skills. Be ready to discuss how you prioritise tasks and manage deadlines. You could even share a specific example of a time when you successfully juggled multiple responsibilities.
✨Familiarise Yourself with Relevant Software
Make sure you’re comfortable with Microsoft systems like Outlook, Word, and Excel. If you have experience with IFS, SharePoint, or Mercury, mention it! Being tech-savvy will give you an edge and show that you can hit the ground running.
