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- Tasks: Build and nurture strategic relationships in government and defence sectors.
- Company: Join TryHackMe, a leader in accessible cybersecurity education.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while working with key government stakeholders.
- Qualifications: Experience in customer success and strong relationship-building skills required.
- Other info: Dynamic role with a focus on meaningful outcomes and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability — from classrooms to enterprises and critical national infrastructure.
We’re hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public-sector organisations, positioning TryHackMe as a long-term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe’s most strategically important growth segments. You’ll work closely with defence, intelligence, and public-sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems.
As the Government Customer Success Manager, you own the post-sale success, adoption, and value realisation for TryHackMe’s government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission-critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact.
This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean-up. Success depends on consistent customer-facing engagement, independent relationship-building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support.
You will manage a focused portfolio across:
- US Department of Defense (primary growth engine) — Air Force, Army, cyber-focused units
- Western Allied Defence Forces — UK, Australia, Canada
- Local Government — police forces, councils, and public-sector agencies
You will partner closely with a dedicated Government.
Government Customer Success Manager in London employer: TryHackMe
Contact Detail:
TryHackMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Government Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the government and defence sectors. Attend industry events, webinars, or even local meetups. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of cybersecurity and customer success strategies. Be ready to discuss how you can help them achieve their goals.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and remind them why you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a better chance to review your skills and experiences tailored to the Government Customer Success Manager role.
We think you need these skills to ace Government Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Government Customer Success Manager role. Highlight your experience with government and defence sectors, and show us how you can help build those strategic relationships.
Showcase Your Success Stories: We want to see how you've made a difference in previous roles. Share specific examples of how you've driven customer success, especially in complex environments. This will help us understand your impact and potential.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TryHackMe
✨Know Your Audience
Before the interview, do your homework on TryHackMe and its mission in cybersecurity education. Understand the specific challenges faced by government and defence sectors, as this will help you tailor your responses and demonstrate your knowledge of their needs.
✨Showcase Relationship-Building Skills
Be prepared to discuss your experience in building and maintaining relationships with stakeholders. Use specific examples that highlight your proactive engagement and how you've navigated complex environments to achieve success.
✨Demonstrate Value Realisation
Think about how you can translate platform usage into tangible outcomes for customers. Be ready to share examples of how you've helped previous clients realise value from a product or service, especially in a government or public-sector context.
✨Prepare for Ambiguity
Since the role involves navigating ambiguity, practice articulating how you've successfully managed uncertain situations in the past. Highlight your problem-solving skills and ability to adapt to changing circumstances while keeping customer success at the forefront.
