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- Tasks: Guide new customers through onboarding and deliver tailored training sessions.
- Company: Join Trybe, a dynamic startup revolutionising the hotel spa and wellness industry.
- Benefits: Enjoy a competitive salary, private health insurance, and hybrid working options.
- Why this job: Be part of a passionate team making a real impact in customer success.
- Qualifications: Fluent in English and German with 3+ years of SaaS onboarding experience.
- Other info: Work in a fun environment with furry colleagues and exciting team events.
The predicted salary is between 28800 - 43200 £ per year.
Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We are a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. We are currently targeting the German market, and in need of an English and German speaker to join the growing onboarding team.
What the role involves:
- Guiding new customers through the onboarding journey, from initial setup and configuration to successful product adoption.
- Delivering engaging training sessions and product demonstrations tailored to each customer's needs and goals.
- Acting as the main point of contact during onboarding, ensuring a smooth handover to the Customer Success or Account Management team post-launch.
- Collaborating with internal teams (Product, Support, and Sales) to resolve issues, answer questions, and ensure a seamless customer experience.
- Translating Knowledge base guides in German.
- Continuously improving onboarding processes by gathering feedback, identifying pain points, and suggesting workflow or content enhancements.
Who you are:
- If you are fluent in English and German, and are passionate about assisting and supporting users for a rapidly growing startup, we want to hear from you!
- Have 3+ years of onboarding experience for a SaaS product.
- You are a highly organized and detail-oriented professional who thrives on helping new customers feel confident and supported from day one.
- You have strong communication and interpersonal skills, making it easy to guide clients through setup, training, and early adoption with clarity and patience.
- You are proactive, tech-savvy, and enjoy solving problems, always looking for ways to improve the onboarding experience and set customers up for long-term success.
Trybe Benefits:
- A competitive salary.
- Vitality private health insurance.
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working.
- We have 3 furry colleagues, Sooty, Pax and Hugo.
- Weekly team lunch.
- Quarterly team parties and annual office bake off.
- 26 days annual leave plus bank holidays.
Customer Onboarding Executive (German Speaker) in London employer: TRYBE
Contact Detail:
TRYBE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Executive (German Speaker) in London
✨Tip Number 1
Get to know the company inside out! Research Trybe's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the Tribe.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Onboarding Executive. Highlight your onboarding experience and how you can make a difference in helping clients adopt the software smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our energetic team at Trybe!
We think you need these skills to ace Customer Onboarding Executive (German Speaker) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and being part of our vibrant team at Trybe. A little personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Customer Onboarding Executive role. Highlight your onboarding experience, especially in SaaS, and any relevant skills that match what we’re looking for. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our tribe!
How to prepare for a job interview at TRYBE
✨Know Your Stuff
Before the interview, make sure you understand Trybe's mission and the specifics of the Customer Onboarding Executive role. Familiarise yourself with their software and how it benefits clients in the hotel spa and wellness industries. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain concepts in both. Practising common phrases or scenarios related to onboarding in both languages can give you an edge.
✨Highlight Your Experience
With 3+ years of onboarding experience for a SaaS product, make sure to share specific examples of how you've successfully guided customers through the onboarding process. Discuss any challenges you faced and how you overcame them, as this will showcase your problem-solving skills and adaptability.
✨Ask Smart Questions
Prepare thoughtful questions about the onboarding process and team dynamics at Trybe. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values. Questions about how they gather feedback or improve processes can spark a great conversation.
