Customer Account Manager in Brighton

What You’ll Do

We are looking for a Customer Account Manager to join our Account Management Team to make an outstanding contribution to the growth of our regional sales capability.

You will operate as part of a passionate and successful team, selling Avalara’s complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge of our customers’ businesses and deliver an excellent experience.

You will work on a hybrid basis with expectations of 1‑2 days per week from our London or Brighton office and you will report into the team manager.

What Your Responsibilities Will Be

• Establish and grow professional relationships and networks with users at all levels, up to the executive level
• Build lead generation campaigns and use networking opportunities and technologies to increase sales with existing e‑commerce, retail, and software projects requiring tax or cross‑border compliance solutions
• Manage a pipeline of cross‑sell and upsell opportunities within a set of existing accounts and achieve or exceed monthly booking goals
• Provide sales forecasts and risk analysis using Salesforce
• Deliver engaging sales presentations and webinars
• Negotiate contracts, pricing, and service fees to create a win‑win scenario for all parties involved
• Collaborate with a Customer Success Manager to ensure customer satisfaction and retention

What You’ll Need to Be Successful

• Experience in a quota‑carrying sales role
• Knowledge of indirect tax or VAT
• 2+ years’ experience in B2B selling of managed services, SaaS software, or VAT‑related services
• Experience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing any internal issues or concerns related to the accounts
• Territory and account planning discipline
• Experience balancing multiple sales opportunities
• Curious and comfortable in a dynamic work setting
• Specialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantage

AI Experience

• You’ll bring experience using AI and AI‑related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Benefits

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness – Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity – Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.

Equal Opportunity Employer

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.