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- Tasks: Lead customer success initiatives and drive business development strategies across North America.
- Company: Join a dynamic team at a leading contract manufacturing and packaging company.
- Benefits: Competitive salary, travel opportunities, and a chance to work with top-tier clients.
- Why this job: Make a real impact in the CPG, Food & Beverage, and Healthcare sectors.
- Qualifications: 5+ years in contract manufacturing/packaging and extensive customer-facing experience required.
- Other info: Opportunity for significant career growth and collaboration with global teams.
The predicted salary is between 43200 - 72000 £ per year.
The Director of Customer Success is responsible for managing multiple existing customer accounts as well as leading the development of potential new contract manufacturing and packaging opportunities with key customers and prospects across North America. The position will lead internal and external activities and drive business development strategies that lead to the acquisition of new customers and increase customer retention and growth with existing customers in the CPG, Food & Beverage and Healthcare sectors.
The Director will coordinate and align with global counterparts to develop and manage key relationship plans for large global customers across North America and Europe. This role will report to Truvant's Chief Customer Officer and will interface regularly with the Executive Team and the CEO.
- Achieve/exceed annual growth objectives and performance goals, pricing target goals and forecast accuracy targets.
- Research, conduct analysis, and report on potential new customer opportunities or business development opportunities in contract manufacturing and packaging.
- Develop and achieve annual account objectives and deliverables that contribute to individual targets and organizational growth objectives for North America.
- Monitor the external contract manufacturing and packaging industry and keep up with changes, risks, and opportunities in the marketplace.
- Proactively drive new business development activity including consultative solution development, RFP response, pricing development and win plans to secure customers' business.
- Manage preparation and execution of customer relationship development plans.
- Facilitate and attend plant tours, conferences and industry events.
- Secure data from internal stakeholders for the development of customer proposals.
- Support account retention objectives.
- Lead the customer engagement process.
- Contribute to and coordinate startup of new projects with internal departments.
- Facilitate all communication with key stakeholders during startup of new projects/programs.
- Prepare and communicate timelines appropriately and areas of accountability.
- Identify potential startup issues, develop resolution, and manage communicating that resolution internally and externally.
- Manage reporting responsibilities in CRM tool.
- Develop and distribute internal customer activity and opportunity reports.
- Optimize use of customer reporting tools and proprietary systems.
- Engage in strategic and tactical planning to drive achievement and customer sales.
- Identify opportunities for improvements in operational efficiencies, service levels, and operational points of difference both internally and with the customer.
- Manage escalation of service level concerns.
- Facilitate questions/resolution, audits, and other sales related quality requests.
Requirements:
- 5+ years of Contract Manufacturing and/or Contract Packaging
- 5+ years of CPG/FMCG, Food & Beverage or Healthcare manufacturing or packaging
- Extensive customer facing and solution development experience
- Deep understanding of manufacturing, packaging and/or supply chain operations
- Strong track record of delivering results via new business wins or account growth
- Experience with large scale, complex selling to Fortune 500 customers - $10M+ deals
- Deep understanding of financial components to deal development
- Deep experience with either shared, dedicated or in-plant/in-DC contract packaging
- Must be able to work independently however be an outstanding team player
- 50% travel – primarily domestic and occasionally internationally
- Ability to distill customer needs to the organization and maintain a strong customer focus
- Ability to navigate complex customer organizational structures and build strong relationships
- Supply chain management or operations experience a plus
- Strong executive presence
Education:
- Minimum Required: Bachelor's Degree or other related field or equivalent experience
- Preferred: Master's Degree in Management/Marketing/Finance or other related field or equivalent experience
Director of Customer and Market Success in London employer: Truvant
Contact Detail:
Truvant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer and Market Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend conferences, plant tours, and events where you can meet potential employers and showcase your expertise in customer success and business development.
✨Tip Number 2
Be proactive in your approach. Don’t just wait for job openings to pop up; reach out to companies you admire and express your interest. A well-timed email or LinkedIn message can open doors that aren’t even on the market yet!
✨Tip Number 3
Showcase your results! When you get the chance to chat with hiring managers, be ready to discuss your past successes in driving customer growth and retention. Numbers speak volumes, so have those stats handy to impress them.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us drive customer success. Your next big opportunity could be just a click away!
We think you need these skills to ace Director of Customer and Market Success in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Customer and Market Success role. Highlight your experience in contract manufacturing and packaging, especially in the CPG, Food & Beverage, and Healthcare sectors. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven business development or increased customer retention in previous roles. Numbers speak volumes, so include metrics where possible to demonstrate your impact.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer success shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Truvant
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance indicators related to customer success, especially in the CPG, Food & Beverage, and Healthcare sectors. Be ready to discuss how you've previously achieved growth objectives and improved customer retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed and maintained strong relationships with clients, particularly in complex selling environments. Highlight your experience with Fortune 500 customers and how you navigated their organisational structures.
✨Demonstrate Your Strategic Thinking
Think about specific strategies you've implemented for business development and account growth. Be prepared to discuss how you identify new opportunities and manage customer engagement processes effectively.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer success or project startups. Practice articulating your thought process and how you would handle potential issues while keeping communication clear with stakeholders.
