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- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join Trutex, Britain's beloved uniform brand with over 150 years of heritage.
- Benefits: 34.25 hours per week, early finishes on Fridays, and free car parking.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and previous customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
We have a number of temporary vacancies available in our Customer Services Team for the period of time of July-Mid September. The main focus of the role is to work closely with our B2C (Business to Customer) and B2B (Business to Business) teams to answer incoming queries via phone, email and live chat.
Areas of Responsibility:
- Providing excellent customer service to our customers
- Assisting customers with registration or account creation on the website
- Answering incoming calls and emails from customers
- Processing orders, return queries and updating systems
- Handling enquiries via phone and email, advising customers on products, resolving queries
- Dealing with any customer issues and complaints and resolving to a satisfactory level in a timely manner
- Working with Warehouse to gain delivery information for customers
- Working to department SLAs and KPIs
- Investigating and resolving customer complaints then closing support tickets
- Escalating enquiries to the appropriate team, when necessary
- Checking product or service availability
Core Functional Skills & Requirements:
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- Ability to work calmly under high-stress situations
- Previous experience of working in fast paced Customer Services environment is desirable.
Benefits:
- 34.25 hours per week; with an early finish on Fridays
- Free car parking
The role will be based at our Head Office, in Clitheroe, and we seek applications from passionate and talented individuals to join our fast-paced Customer Services Team.
Please note we reserve the right to close this vacancy once we have received a sufficient number of applications.
Customer Service Advisor (Temporary Contract) in Clitheroe employer: Trutex
Contact Detail:
Trutex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Temporary Contract) in Clitheroe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trutex. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor. Role-play with a friend or family member to get comfortable with handling queries and complaints. The more you practice, the more confident you'll feel!
✨Tip Number 3
Be ready to showcase your multitasking abilities! In a fast-paced environment like this, you'll need to juggle calls, emails, and live chats. Prepare examples from your past experiences where you've successfully managed multiple tasks at once.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor (Temporary Contract) in Clitheroe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, ensure your written application is well-structured and free of errors. We love a good command of the English language, so let your personality shine through!
Highlight Relevant Experience: If you've worked in a fast-paced customer service environment before, make sure to mention it! We’re looking for those who can handle high-stress situations with ease, so share your success stories.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trutex
✨Know the Company
Before your interview, take some time to research Trutex. Understand their history, values, and what makes them a leading brand in school wear. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved complaints or handled difficult situations. Be ready to discuss how you can apply those skills in a fast-paced environment like Trutex.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will reflect your ability to understand customer needs, which is crucial for a Customer Service Advisor role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.