£75,000 (including car allowance) + Bonus & Benefits
Runcorn | Hybrid Working | Regular Manchester Travel
TrustTech Recruitment are working with an established and highly regarded Managed Service Provider who are looking for a Head of Product – Managed Services to join their team. This is an exciting opportunity to take full ownership of the company's managed services portfolio, driving product development, commercial strategy and profitability.
As Head of Product, you will be responsible for shaping and developing managed IT services across Microsoft 365, Azure, cyber security and AI. You will play a key role in identifying new market opportunities, developing commercially competitive service offerings and ensuring products are clearly defined, scalable and profitable. Working closely with senior leadership, technical teams and sales, you will have significant influence over the company's product roadmap and future growth.
Key responsibilities:
- Take full ownership of the managed services portfolio, ensuring products are commercially viable, clearly structured and aligned with customer requirements.
- Develop and manage the product roadmap across Microsoft 365, Azure, cyber security, AI and managed IT services.
- Identify opportunities to introduce new services, particularly around Microsoft Copilot, Azure AI, automation and emerging technologies.
- Develop and implement pricing models for recurring managed services, including user-based and device-based subscriptions.
- Analyse service delivery costs, revenue and profitability to identify opportunities for margin improvement.
- Create structured service packages, pricing tiers and standardised offerings that simplify the sales process.
- Transform technical and professional services into scalable, fixed-price products, including customer onboarding and implementation services.
- Work closely with technical delivery and engineering teams to ensure services are practical, competitive and commercially sustainable.
- Develop business cases for new products and services using market research, customer feedback, vendor roadmaps and financial analysis.
- Create sales collateral, pricing calculators and quotation frameworks to support sales and account management teams.
- Provide commercial and product expertise during complex customer opportunities and pre-sales discussions.
- Present product strategies, commercial recommendations and new service proposals to senior stakeholders and the Services Board.
- Collaborate with sales, marketing, finance and service delivery teams to drive revenue growth and improve service performance.
- Previous experience in product management, service portfolio development, commercial propositions or technical pre‑sales within an IT services environment.
- Strong understanding of Microsoft technologies, particularly Microsoft 365, Azure, security and licensing.
- Good knowledge of AI technologies, including Microsoft Copilot, Azure AI and their potential commercial applications.
- Experience developing and pricing managed IT services, recurring revenue models and commercially viable service propositions.
- Strong financial and analytical skills, including cost modelling, margin management and commercial forecasting.
- Ability to translate complex technical solutions into clearly defined, scalable and commercially attractive products.
- Experience developing product roadmaps, service packages and standardised pricing structures.
- Understanding of managed service contracts, service-level agreements (SLAs) and subscription-based pricing.
- Strong stakeholder management, communication and presentation skills, with the confidence to engage senior leadership and customers.
- Experience working collaboratively with technical, operational, sales and finance teams.
- A background within a Managed Service Provider, Microsoft Partner, IT services provider or technology distributor would be highly beneficial.
- Microsoft certifications, particularly across Azure, security or AI, would be advantageous.
- Experience working with PSA systems, service management platforms or commercial reporting tools would be beneficial.
The Head of Product - Managed Services role is an excellent opportunity for someone looking to take ownership of a growing managed services portfolio within a well-established technology business. The position would suit an experienced Product Manager, Commercial Proposition Manager, Solutions Consultant or commercially focused Technical Architect who is looking to take the next step in their career.
The company are offering a £75,000 package including car allowance, plus performance-related bonus and benefits, alongside hybrid working, direct exposure to senior leadership and the opportunity to shape the future of their managed services and AI offering. The role is based in their Runcorn office, with regular travel to Manchester required.
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Head of Product – Managed Services in Runcorn employer: TrustTech Recruitment
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