At a Glance
- Tasks: Provide 1st and 2nd line IT support across multiple locations and maintain critical systems.
- Company: Established international company with a focus on technology and innovation.
- Benefits: £35,000 salary, 10% pension, profit share, and ongoing training opportunities.
- Other info: Hybrid working after probation with opportunities for career progression.
- Why this job: Join a successful team and develop your IT skills in a dynamic environment.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and familiarity with SQL.
The predicted salary is between 31500 - 38500 £ per year.
£35,000 plus 10% pension, profit share and more
Trust Tech Recruitment are working with an established international company who are looking for an IT Support Engineer to join their team.
As an IT Support Engineer, you will be working on the support, maintenance and continuous improvement of business-critical IT systems across multiple locations.
You will provide technical assistance to users, support core business applications and help maintain a reliable, secure and consistent technology environment.
Key responsibilities
- Deliver 1st and 2nd line technical support to users across UK and international offices.
- Troubleshoot issues involving SAP Business One, Microsoft 365 and general IT systems.
- Administer user accounts, permissions and access across key business applications.
- Support Microsoft Teams, Outlook, Share Point, Word, Excel and Copilot.
- Assist with system upgrades, software deployments and technical issue resolution.
- Help maintain servers, networks, laptops, desktops and other user hardware.
- Work with external technology providers to resolve infrastructure and application issues.
- Support Vo IP, mobile devices and business telephony services.
- Maintain accurate system data and assist with reporting and process improvements.
- Contribute to cybersecurity awareness, data protection and internal IT policies.
- Support technology projects, automation initiatives and systems integration work.
- Provide remote support across different locations and, where required, time zones.
- Experience using SQL is essential.
- Previous experience supporting SAP Business One would be beneficial.
- Strong working knowledge of Microsoft 365 applications and administration.
- Experience providing 1st and 2nd line IT support.
- Experience managing Entra ID, formerly Azure Active Directory.
- Knowledge of Microsoft Intune and mobile device management tools.
- Strong internal IT support and troubleshooting experience.
- Awareness of cybersecurity principles and GDPR requirements.
- Knowledge of Vo IP and business telephony.
- Experience using and promoting Microsoft Copilot.
- Good understanding of servers, networks and end-user devices.
The IT Support Engineer role is perfect for someone who is looking to develop their skills within a well-established and successful organisation.
The company are offering ongoing technical and professional training, exposure to ERP and infrastructure projects, opportunities for career progression and hybrid working after probation,
The position will be predominantly office-based in Knutsford, with occasional travel to European offices and some flexibility required to support international colleagues.
The business are very profitable and offer a fantastic benefits package, which includes profit share paid every 3 months, income protection, death in service and 10% pension employer contribution.
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Information Technology Support Engineer in Knutsford employer: TrustTech Recruitment
Join a well-established and rapidly evolving organisation in Chester as a Business Intelligence Developer, where you will be part of a dynamic technology team driving significant transformation projects. The company offers competitive benefits, a collaborative work culture, and ample opportunities for professional growth, making it an excellent employer for those seeking meaningful and rewarding employment in the field of business intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Knutsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TrustTech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TrustTech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TrustTech Recruitment!
✨Direct Apply to TrustTech Recruitment
Let's not forget to apply directly through the TrustTech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Knutsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TrustTech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TrustTech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TrustTech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
