- At Trustpilot, trust is at the center of everything we do
- As a global platform operating at the intersection of consumers, businesses, technology, and transparency, the way we communicate matters deeply
- Every story we tell, every issue we navigate, and every narrative we shape contribute to how millions of people perceive Trustpilot around the world
- We’re now looking for a VP of Communications to define and lead Trustpilot’s global communications strategy during a pivotal stage of growth and transformation
- This is an opportunity to shape the reputation of a publicly listed technology company operating in one of the most scrutinised and fast-moving digital spaces
- Reporting to the Chief Customer Officer, you’ll lead Trustpilot’s global communications function across Corporate, Consumer and B2B communications, with primary accountability for reputation management and brand building
- This is a high impact leadership role operating at the intersection of corporate reputation, media strategy, crisis management, and communication innovation
- From navigating complex reputational challenges and driving integrated global campaigns, to modernising the communications function through AI and emerging technologies - this role is about building long-term trust and commercial impact at scale
- Lead Trustpilot’s global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot’s reputation and positions us as a leader in trust, transparency, and consumer advocacy
- Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile
- Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business
- Lead crisis and issues management: Own Trustpilot’s crisis communications framework and manage complex reputational issues with clarity and confidence
- Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot’s value proposition for businesses
- Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness
- Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning
- Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities
- Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency
Benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- Work from home opportunities
- Pension and life insurance
- 28 days holiday (excl. bank holidays)
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you.
Qualifications
- Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets
- Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery
- Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation
- An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business
- AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact
- An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation
- A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges
- Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution
- A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale
- A builder of high-performing teams: You create clarity, accountability, and strong team cultures
