Solutions Engineer

At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we have come a long way, there is still so much exciting work to do. Come join us at the heart of trust!

As a Solutions Engineer, you will play a pivotal role in our Business Solutions Team by combining technical expertise with a sales savvy approach. You will design and present tailored solution architecture for our largest clients, drawing on your background in SaaS, eCommerce, APIs, and integrations. You will work closely with our sales team to lead technical demos, run proof-of-concept trials, and answer complex questions, ensuring each solution fits the client’s architecture perfectly. Your friendly, confident guidance builds customer confidence from the first meeting through onboarding, making sure new Enterprise clients adopt our platform seamlessly and successfully.

What you will be doing:

• Collaborating closely with the Commercial Team to understand client requirements and their objectives.
• Liaising with technical POCs to do technical discoveries and assess their needs.
• Designing and architecting comprehensive solutions that address the customer needs and align with their technical infrastructure, goals and requirements.
• Addressing technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions.
• Planning and executing on validating our solutions fit and functionalities with the clients technical infrastructure.
• Partnering alongside the New Business and Customer Success Commercial Teams to support executing on strategic deals.
• Translating the proposed technical solutions into clear value propositions to customers.
• Leveraging your technical expertise to support the Enterprise sales team in identifying and pursuing new opportunities.
• Combination of both pre and post sales strategic consulting.

Who you are:

• Proven experience in Sales Engineering, technical presales or similar role.
• Strong technical background with fair understanding of software development and web technologies.
• Demonstrable experience of managing and completing RFI/RFPs.
• A command of HTML/CSS.
• Skilled in Javascript, Python or other scripting languages.
• Comfortable learning new technology/systems quickly and efficiently.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills with the ability to bridge the gaps between technical capabilities with customer requirements.
• Good business acumen.
• Ability to derive value from customer pain points.
• Adept at delivering the best customer service in a fast-paced environment.
• Deep passion and understanding for processes and systems and proactive in seeking opportunities to learn and improve existing ones.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.