Senior Director of Fraud & Investigation

At Trustpilot, we’re on an incredible journey. We are a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform and still have exciting work to do. Join us at the heart of trust.

As Director of Fraud & Investigations you will protect the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. You will lead the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This role is not only about enforcement – it’s about designing systems, signals, and interventions that reinforce trust across our ecosystem.

What you’ll be doing

• Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
• Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimise scalable, balanced detection systems (rules‑based, ML‑driven) that minimise both user friction and platform harm.
• Investigations & Enforcement: Lead high‑impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
• Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
• Cross‑Functional Leadership: Collaborate with Legal, Policy, and Communications, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
• External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators) and influence industry conversations.
• Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors and contribute to platform policy and governance, ensuring auditability of decisions.
• Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.

Who you are

• Significant Experience: 8–12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech, etc.).
• Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
• Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems and familiarity with ML concepts.
• Investigative Expertise: Demonstrated ability to lead complex, high‑stakes investigations and make defensible enforcement decisions.
• Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, and a strong understanding of how fraud ecosystems evolve.
• Leadership & Communication: Builds credibility with technical and non‑technical partners, explains complex fraud dynamics to executives, and develops high‑performing teams.
• Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
• Integrity & Curiosity: Motivated by protecting platform integrity and users, curious to proactively identify and fix system vulnerabilities.
• Resilience & Judgment: Calm under pressure, principled, pragmatic, and able to thrive in ambiguity and make principled trade‑offs.
• Desirable: Experience engaging with external stakeholders (regulators, media, investors).

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package and bonus.
• 25 days holiday per year, increasing to 28 days after two years of employment.
• Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle‑to‑work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: fast‑track your career with our tailored development programs.
• Private medical insurance.
• Critical illness cover.
• Restricted stock units.

Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences and how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!

About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever—to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are open, independent, and impartial; we help consumers make the right choices and businesses build trust, grow, and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh—it’s built on the relationships we create. We talk, laugh, collaborate and respect each other. We work across borders and cultures to be the universal symbol of trust in an ever‑changing world. With vibrant office locations worldwide and more than 50 nationalities, we’re proud to be an equal‑opportunity workplace with diverse perspectives and ideas. Our purpose is to help people and businesses help each other. We’re a great bunch of humans doing awesome stuff without fuss or pretense. A successful Trustpilot future is driven by you – we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.