Salesforce Developer (Service Cloud)

We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation.

This role will be pivotal in working on large strategic projects in our Salesforce platform (Service Cloud), working across our commercial, marketing and customer service teams.

• What You’ll Be Doing
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e. g. Global Customer Support & Trust and Safety.
• Deploying change via CI/CD.
• Apply declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring & coaching to more junior Administrators for skills development.
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.
• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
• Provide user support for all functions within GTM.
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders.

Who you are

• Technical Skills
• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands‑on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus.
• Experience in highly distributed systems with other Salesforce certifications (e. g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non‑technical stakeholders, conduct technical discussions, and mentor team members.
• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.
• Process Orientation
• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem‑solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
• What’s in it for you
• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle‑to‑work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast‑track your career with our tailored development programs designed to support growth at whatever stage of your career.

Who We Are

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations.

Our team is predominantly based in London, with some colleagues in Copenhagen, Edinburgh, and New York.

We are looking for a fun, outgoing person with an equal drive to perform.

No problem is too big or too small in our team.

We like to roll up our sleeves collectively and work together on projects.

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences along with how you will contribute to our working culture.

Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.

Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent. acquisition@trustpilot. com).

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