At a Glance
- Tasks: Drive Salesforce projects from analysis to delivery, ensuring clarity and innovation.
- Company: Join Trustpilot, a leading FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and wellness support.
- Other info: Enjoy a vibrant culture with team events and extensive learning opportunities.
- Why this job: Be at the forefront of impactful projects in a dynamic tech environment.
- Qualifications: 5+ years as a Business Analyst, preferably with Salesforce experience.
The predicted salary is between 55000 - 65000 £ per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust.
As a Salesforce Business Analyst, you will be embedded in GTM Technology projects and initiatives, taking ownership of the analysis and requirements workstream within them. This role is responsible for ensuring that projects are well-defined, that requirements are clear and validated, and that delivery stays grounded in genuine business need. A BA does not just gather requirements in isolation; they are an active participant in the project lifecycle, owning their workstream from kick-off through to delivery and taking responsibility for ensuring that what gets built actually solves the right problem.
What you’ll be doing
- Ownership & Delivery: Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick-off through to delivery. Manage your work across the full product lifecycle - requirements, design, build, test, and deployment. Prioritise clarity over comprehensiveness.
- Salesforce & Business Domain Expertise: Act as a functional subject matter expert on Salesforce platform capabilities. Identify opportunities for innovation and improvement across the platform.
- Problem Solving & Requirements Translation: Dig into business problems, challenge assumptions, and ensure the solution being built addresses the underlying need. Break down complex business requirements into clear, actionable technical requirements.
- Communication & Stakeholder Engagement: Build trusted, proactive relationships with stakeholders across various departments. Facilitate requirements workshops and produce well-structured user stories, epics, acceptance criteria, process maps, and documentation.
- Data, Reporting & Governance: Contribute to data governance standards across the Salesforce platform. Design and deliver reports and dashboards that provide actionable insight.
- Delivery Lifecycle: Maintain and groom the backlog with the delivery teams. Coordinate and support UAT with business stakeholders.
Who you’re looking for
- Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space.
- Proven track record of successfully managing Salesforce projects, including customisation and configuration.
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
- Exceptional analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
- Experience in the SaaS industry and knowledge of customer review platforms are highly desirable.
What’s in it for you
- A range of flexible working options.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two paid volunteering days a year.
- Rich learning and development opportunities.
- Pension and life insurance.
- Health cash plan, online GP, 24/7 Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location available with snacks and refreshments.
- Regular opportunities to connect and get to know your team.
- Access to over 4,000 deals and discounts.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Salesforce Delivery & Insights Analyst employer: Trustpilot
At Trustpilot, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Salesforce Delivery & Insights Analyst, you'll benefit from flexible working options, a competitive compensation package, and rich learning opportunities through the Trustpilot Academy. Our central office location offers a vibrant environment with regular team events, ensuring you feel connected and valued as part of our mission to become the universal symbol of trust.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Delivery & Insights Analyst
✨Tip Number 1
Get to know the company inside out! Research Trustpilot's mission, values, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to Salesforce and business analysis. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Trustpilot team and ready to dive into the exciting work ahead.
We think you need these skills to ace Salesforce Delivery & Insights Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Delivery & Insights Analyst role. Highlight your relevant experience and skills that align with the job description, especially your expertise in Salesforce and Agile methodologies.
Showcase Your Problem-Solving Skills:In your application, don’t just list your responsibilities; share specific examples of how you've tackled complex business problems. We want to see how you dig deep into issues and translate them into actionable solutions.
Be Clear and Concise:When writing your application, prioritise clarity over fluff. Use straightforward language to convey your points, and ensure your user stories or examples are easy to understand. This reflects the communication skills we value at Trustpilot.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Trustpilot
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its capabilities and how it can be leveraged in business processes. Be ready to discuss specific features and how they can solve real-world problems, as this will show your expertise and readiness for the role.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in gathering and translating requirements. Think of examples where you've successfully identified business needs and turned them into actionable tasks. This will highlight your ability to bridge the gap between technical teams and stakeholders, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice breaking down complex problems and explaining your thought process clearly. This will not only showcase your analytical skills but also your ability to communicate effectively with both technical and non-technical audiences.
✨Engage with Stakeholders
Think about how you've built relationships with stakeholders in the past. Prepare to share examples of how you've facilitated workshops or gathered feedback. This will demonstrate your proactive approach and ability to manage expectations, which is key for a Business Analyst at Trustpilot.
