At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
At Trustpilot, trust is at the center of everything we do. As a global platform operating at the intersection of consumers, businesses, technology, and transparency, the way we communicate matters deeply. Every story we tell, every issue we navigate, and every narrative we shape contribute to how millions of people perceive Trustpilot around the world.
We’re now looking for a VP of Communications to define and lead Trustpilot’s global communications strategy during a pivotal stage of growth and transformation. This is an opportunity to shape the reputation of a publicly listed technology company operating in one of the most scrutinised and fast-moving digital spaces. Reporting to the Chief Customer Officer, you’ll lead Trustpilot’s global communications function across Corporate, Consumer and B2B communications, with primary accountability for reputation management and brand building, focused on elevating our brand perception, strengthening our voice in the market, and ensuring we remain a trusted authority in transparency, integrity, and consumer advocacy.
This is a high impact leadership role operating at the intersection of corporate reputation, media strategy, crisis management, and communication innovation. From navigating complex reputational challenges and driving integrated global campaigns, to modernising the communications function through AI and emerging technologies - this role is about building long-term trust and commercial impact at scale.
If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you.
What you’ll be doing
- Lead Trustpilot’s global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot’s reputation and positions us as a leader in trust, transparency, and consumer advocacy.
- Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile.
- Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business.
- Lead crisis and issues management: Own Trustpilot’s crisis communications framework and manage complex reputational issues with clarity and confidence.
- Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot’s value proposition for businesses.
- Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness.
- Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning.
- Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities.
- Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency.
Who you are
- An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business.
- A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale.
- Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets.
- A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges.
- AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact.
- Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution.
- A builder of high-performing teams: You create clarity, accountability, and strong team cultures.
- Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation.
- An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation.
- Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery.
What’s in it for you
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- Private Medical Insurance
- Critical Illness Cover
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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