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For Companies At a Glance
- Tasks: Ensure customer satisfaction and retention for SME accounts while driving success.
- Company: Leading UK technology company with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Minimum two years of experience in customer success or account management.
- Other info: 12-month fixed term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in the UK is seeking a Customer Success Manager for a 12-month fixed term contract. This role focuses on ensuring customer satisfaction and retention for SME accounts. The ideal candidate will have at least two years of experience.
Strategic SMB CSM — Hybrid | 12-Month FTC in London employer: Trustpilot
Contact Detail:
Trustpilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SMB CSM — Hybrid | 12-Month FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Manager roles and practice your answers. We recommend using the STAR method to structure your responses, showcasing your experience with SME accounts.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've gone above and beyond for clients in the past. This will demonstrate your commitment to ensuring customer retention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic SMB CSM — Hybrid | 12-Month FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic SMB CSM role. Highlight your customer success achievements and any relevant experience with SME accounts to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, don’t forget to mention specific examples of how you've ensured customer satisfaction and retention in previous roles. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Trustpilot
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics, especially those relevant to SMEs. Be ready to discuss how you've used these metrics in previous roles to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your communication style and how it has helped you understand and meet customer needs effectively.
✨Research the Company’s Products and Services
Dive deep into the company's offerings and understand how they benefit SMEs. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their customer success strategy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've turned a dissatisfied customer into a loyal one, and be ready to share your thought process and actions.
