Senior Product Designer (Consumer) (Hiring Immediately) in London

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are on the hunt for a Senior Product Designer to sit within Trustpilot’s Consumer team. This is a distinctive and hands-on role that extends beyond just feature design, offering real ownership across the Trustpilot experience. You'll be responsible for driving discovery and research, creating and testing hypotheses and helping to shape our strategy, helping consumers make trusted and confident decisions about our services and products.

As a Senior Individual Contributor, you’ll own complex, ambiguous challenges end to end, you’ll bring excellent problem-solving, discovery and collaboration skills to this role. You’ll work closely with UX Research and other Consumer and B2B squads to uncover real consumer needs and opportunities. You’ll also play a pivotal role in shaping our product’s direction. This position necessitates a balance of strategic thinking, exceptional hands-on craft and the ability to collaborate with and influence others.

What you'll be doing:

• Conduct strategic discovery and research to understand consumer needs and opportunities, ensuring users are at the forefront of every solution.
• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing to final delivery.
• Prototype high-quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with Product Managers, Engineers, Data Analysts, Data Scientists, Content Designers and Researchers, using your influence to help shape product strategy.
• Collaborate with a cross-functional team to test hypotheses across Trustpilot’s consumer web and iOS platforms.
• Clearly articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.
• Identify opportunities to improve processes and bring them to the team’s attention.
• Advocate for accessibility and inclusivity, ensuring all designs support diverse user groups effectively.

What you’ll need:

• Previous experience designing for high traffic digital products, with a strong understanding of shifting consumer mindsets and challenges.
• You have a solid portfolio (to be submitted with your CV), showcasing strong Product Design, discovery and UX research skills, as well as an in-depth knowledge of UX design processes.
• Evidence of design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling, with the ability to articulate design decisions and influence stakeholders at all levels.
• Proficiency with Figma and other industry-standard design and prototyping tools.
• Familiarity with front-end implementation practices and experience collaborating with Engineers, as well as Product Managers.
• You’re curious and open to learning, always seeking out new methods to elevate your design process.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you - ideally 1 x day/week in your local office.
• Competitive compensation package + bonus.
• Restricted Stock Units.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.