Senior IT Program Manager in London

About Trustpilot

At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we have come a long way, there is still so much exciting work to do. Come join us at the heart of trust!

We are looking for a Senior IT Program Manager to join our Digital Delivery team. This role sits within the IT Operations department—the engine room that enables our global business through smart tooling, efficient systems, and seamless migrations. This isn’t a role for someone looking to lead a "warship-scale" program from a distance. You will be a hands-on workstream driver, joining a lean, high-impact team that bridges the gap between technical IT engineers and our global business stakeholders.

The Team: Digital Delivery (IT Operations)

The Digital Delivery team is a lean, high-impact unit dedicated to driving business success by delivering strategic digital initiatives through robust program and project management. Our purpose is to foster a culture of continuous improvement by leveraging AI, innovative solutions, and modern technology to enhance cross-functional efficiency across Trustpilot.

What you’ll be doing:

• Collaborate with stakeholders, IT Operation teams from all parts of the business to define program requirements and ensure the scope and deliverables are clearly defined and understood.
• Maintain and manage a holistic view of the programs and any associated changes, cross-functional dependencies, and risks and take proactive measures to mitigate them.
• Make appropriate trade-offs between business vs. technical constraints to optimise time to release and impact.
• Establish and maintain clear communications with stakeholders and teams on program progress.
• Steer teams and stakeholders in the program in the same direction so everyone remains focused on the outcomes.
• Coach and mentor teams on best practices and lessons learned to continuously improve and maintain a healthy delivery process focused on outcomes.

Who you are:

• A self-starter with proven experience in a program/project management role or similar in a fast-growing technology company.
• You have at least 5 years of verifiable experience in project/delivery management, specifically within IT or technical departments in a fast-growing technology company.
• You will have the ability to anticipate curveballs and pivot to maximise customer and business benefit.
• Great facilitation and communication skills, and the ability to build bridges between teams and people, both technical and non-technical.
• Established stakeholder management and problem-solving abilities.
• Able to create order out of chaos and coordinate through ambiguity and complexity.
• Able to ask questions to the right people, at the right time.
• High level of self-certainty, integrity and motivation, combined with the ability to meet deadlines through prioritising and organising activities.
• Proactive mindset.
• Experience managing large-scale IT transformation and change management.
• High-quality communication and presentation skills in English.
• Experience with JIRA / Atlassian suite of tools for project management is a plus.

Tech & Systems we use:

• Project & Work Management: JIRA Service Management (JSM), Jira, Confluence.
• Collaboration: Google Workspace, Slack, Zoom.
• SaaS Ecosystem: Fresh Service (migration source), various productivity and AI tools.
• Compliance: Systems governed by SOC and IT General Controls (ITGC).

What’s in it for you?

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance, Health cash plan, online GP, 24/7 Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location, complete with all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.

Any offer of employment for this position will be subject to our standard background checks.