At a Glance
- Tasks: Lead and develop Trustpilot’s Risk function to support business growth.
- Company: Join a profitable, high-growth FTSE-250 company with a vision for trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and private medical insurance.
- Other info: Diverse and inclusive culture with rich learning opportunities and team events.
- Why this job: Make a real impact by shaping risk strategies in a dynamic environment.
- Qualifications: Experience in building Risk & Compliance functions in tech or marketplace settings.
The predicted salary is between 120000 - 150000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
In this role, you will be accountable for building and leading Trustpilot’s Risk function. While a foundational risk framework exists, it requires substantial development to meet the needs of our scaling business. Your priority will be to establish a clear, credible and scalable approach to risk that supports how the business operates and grows. While the initial focus is purely on risk, developing a formal compliance capability will become part of the role in the future. Reporting directly to the Chief Trust Officer, you will work closely with executive leadership and Board Committees to ensure that risk and control considerations are understood, prioritised and acted on - without creating unnecessary friction. This is a unique role that combines strategy, build and hands-on execution; you won't just define the model, you will operationalise it across the entire organisation.
What you’ll be doing:
- Establishing the function: Implement a fit-for-purpose Risk operating model with clear governance and decision-making.
- Maturing risk management: Improve the enterprise risk framework to ensure consistent identification and tracking aligned with risk appetite.
- Building compliance capability: Translate regulatory requirements into pragmatic business practices applied across all products and markets.
- Supporting business decisions: Embed actionable risk guidance into product development and commercial initiatives.
- Governance and reporting: Provide the Board and leadership with focused, decision-useful reporting and clear escalation routes.
- Regulatory change and incidents: Oversee regulatory change and material incidents, ensuring lessons learned drive control improvements.
- Scaling appropriately: Build efficient, scalable frameworks using data and automation to avoid unnecessary bureaucracy.
Who you are:
- Proven track record of building and maturing Risk & Compliance functions within high-growth technology, marketplace, or platform environments across multiple jurisdictions.
- Substantial experience advising executive leadership and Board Committees on complex regulatory and control frameworks.
- Expertise in translating complex regulations into practical, actionable business strategies while making sound decisions with incomplete information.
- A clear, concise communicator capable of driving both high-level strategic direction and hands-on operational delivery.
- A pragmatic, solution-oriented leader who focuses on business outcomes rather than process for its own sake.
- Comfortable navigating ambiguity and building structure where none exists, while appropriately challenging the status quo.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
Senior Director of Risk in London employer: Trustpilot
At Trustpilot, we pride ourselves on being a dynamic and inclusive employer that champions personal and professional growth. With a competitive compensation package, flexible working options, and a vibrant office culture, we empower our employees to thrive while making a meaningful impact in the world of trust. Join us in a central location where innovation meets collaboration, and enjoy rich learning opportunities alongside a supportive community dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Risk in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Trustpilot. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Trustpilot's mission and values. Show us how your experience aligns with our vision of becoming the universal symbol of trust. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built and matured Risk & Compliance functions. We want to hear about your hands-on experiences and how you tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the Trustpilot team!
We think you need these skills to ace Senior Director of Risk in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in building and maturing Risk & Compliance functions. We want to see how your background aligns with our mission at Trustpilot!
Showcase Your Communication Skills:As a clear communicator, it's essential to demonstrate this in your written application. Use concise language and structure your thoughts well, so we can easily see your strategic thinking and operational delivery skills.
Highlight Your Problem-Solving Abilities:We love pragmatic, solution-oriented leaders! In your application, share examples of how you've navigated ambiguity and built effective frameworks in past roles. This will show us you're the right fit for our dynamic environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Trustpilot.
How to prepare for a job interview at Trustpilot
✨Know Your Risk Frameworks
Before the interview, brush up on various risk management frameworks and compliance regulations relevant to Trustpilot's industry. Be ready to discuss how you would enhance their existing risk framework and what specific strategies you would implement to ensure it scales with the business.
✨Showcase Your Leadership Style
As a Senior Director of Risk, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully built and matured risk functions in previous roles. Highlight your ability to communicate effectively with executive leadership and Board Committees, ensuring they understand complex regulatory issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in ambiguous situations. Think about past experiences where you had to navigate regulatory changes or incidents. Be ready to explain how you turned challenges into actionable strategies that benefited the organisation.
✨Align with Trustpilot’s Vision
Familiarise yourself with Trustpilot's mission to become the universal symbol of trust. During the interview, express how your vision for the Risk function aligns with this goal. Discuss how you can embed risk considerations into product development and commercial initiatives to support the company's growth.
