At a Glance
- Tasks: Lead fraud prevention strategies and investigations to protect our platform's integrity.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Diverse and inclusive culture with plenty of social events and career growth support.
- Why this job: Make a real impact in safeguarding users and businesses while shaping industry standards.
- Qualifications: 8-12+ years in fraud or investigations with strong leadership and technical skills.
The predicted salary is between 100000 - 150000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Trust is our product. As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement - it’s about designing systems, signals, and interventions that reinforce trust across the ecosystem.
What you’ll be doing:
- Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
- Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules-based, ML-driven) that minimize both user friction and platform harm.
- Investigations & Enforcement: Lead high-impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
- Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
- Cross-Functional Leadership: Collaborate with Legal, Policy, and Comms, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
- External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators), and influence industry conversations.
- Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors, and contribute to platform policy and governance, ensuring auditability of decisions.
- Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.
Who you are:
- Significant Experience: 8–12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech, etc.).
- Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
- Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems, with familiarity in ML concepts.
- Investigative Expertise: Demonstrated ability to lead complex, high-stakes investigations and make defensible enforcement decisions.
- Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, with a strong understanding of how fraud ecosystems evolve.
- Leadership & Communication: Builds credibility with technical and non-technical partners, can explain complex fraud dynamics to executives, and develops high-performing teams.
- Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
- Integrity & Curiosity: Motivated by protecting platform integrity and users, with the curiosity to proactively identify and fix system vulnerabilities.
- Resilience & Judgement: Calm under pressure, principled, and pragmatic, with the ability to thrive in ambiguity and make principled trade-offs.
Desirable: Experience engaging with external stakeholders (regulators, media, investors).
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
Senior Director of Fraud & Investigation in London employer: Trustpilot
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions trust and integrity. With a competitive compensation package, flexible working options, and rich learning opportunities through the Trustpilot Academy, we empower our employees to grow and thrive in their careers. Our central office fosters collaboration and connection, making it an exciting place to work while contributing to a meaningful mission of enhancing consumer trust globally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Fraud & Investigation in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets their mission and values.
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your problem-solving abilities and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Senior Director of Fraud & Investigation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director of Fraud & Investigation role. Highlight your relevant experience in fraud, trust, and safety, and show us how your skills align with our mission at Trustpilot.
Showcase Your Leadership Skills:We want to see your team leadership experience shine through! Share examples of how you've led fraud or trust teams, and how you've managed strategy and operations effectively in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Trustpilot.
How to prepare for a job interview at Trustpilot
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies in fraud detection and prevention. Brush up on machine learning concepts and how they apply to fraud systems, as this will show your technical partnership skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-stakes investigations. Highlight your ability to inspire and develop talent, as well as how you’ve built a culture of trust and integrity within your teams.
✨Think Like an Adversary
Demonstrate your strategic mindset by discussing how you anticipate emerging threats. Be ready to share your insights on balancing proactive prevention with reactive investigation, showcasing your understanding of evolving fraud ecosystems.
✨Communicate Clearly
Practice explaining complex fraud dynamics in simple terms. You’ll need to build credibility with both technical and non-technical partners, so being able to articulate your thoughts clearly is key to making a strong impression.
