Senior Content Designer (6 Month FTC) in London

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

We’re looking for a Senior Content Designer to join our team on a 6-month fixed-term contract, covering a period of parental leave. This role focuses on delivering clear and engaging product content experiences for our global business customers, Trustpilot Business. This position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively.

But what about you? You enjoy using language to create impactful experiences for customers. Your previous projects have directly supported high-level business goals, including increasing revenue and adoption rates. You find fulfillment in creating experiments that align with major organizational goals, and you quickly assimilate and articulate complicated technical details.

This role is for you if you have substantial experience working on a UX or product-led team.

What you’ll do:

• Design, write, and edit compelling in-product content that helps our users and provides data-driven results for Trustpilot. This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content
• Shape product narratives, along with squad direction and strategy, by building strong partnerships with product peers and developing documentation
• Build on and lead B2B product content strategy and design regular tests that either confirm or grow beyond this
• Apply strategic thinking to the product, whether it’s defining UX guidance, conducting audits of content experiences, or creating new information architecture
• Drive the conversation around Content Design and AI, whether that be applying AI-processes to existing workflows, or designing prompts and prompt libraries for new features and products – good knowledge of AI-specific design tools would be great!
• Offer and receive feedback from your UX design peers by building the best products, as well as running your own content crits with other content designers
• Create or contribute to design sessions, wireframes, and high-fidelity design mocks in Figma
• Collaborate daily with stakeholders across disciplines, including engineering, product design, research, product marketing, and data analytics
• Consistently recognize, rank, and engage with the most significant projects within B2B.

What you’ll need:

• Substantial experience in content design and/or UX writing
• Examples of content that have seen tangible business results or have been used to drive decisions in a squad
• Excellent capabilities in communication, presentation, and collaborating with diverse individuals, especially in English
• High level of familiarity with UX design tools, such as Figma
• The curiosity to adopt AI into your role through integration, algorithmic governance or answer engine optimization, this would be nice to have – we’d still want to hear from you if you haven’t had a chance to apply this into your previous roles
• Demonstrated experience of working on projects in areas with a large amount of ambiguity and stakeholder input
• Experience writing and designing for business customers and audiences in the UK and US is a plus.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!