Privacy & AI Compliance Manager in London

Overview

At Trustpilot, we’re a profitable, high-growth FTSE-250 company on a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform. We’re looking for a forward-thinking Privacy & AI Compliance Manager to lead our Privacy & AI Compliance function with an AI-first approach, safeguarding data protection and responsible AI governance.

This role sits at the intersection of legal, security, and business operations. You’ll manage a high-performing team, oversee regulatory obligations, and provide strategic and practical advice on privacy, data protection, and AI-related risks. If you’re motivated by working in a fast-paced, global organisation and want to strengthen our foundation of trust, this role is for you.

What You’ll Be Doing

• Lead and mentor a team of privacy professionals, delivering against regulatory and business priorities
• Take an AI-first approach to solving privacy and AI compliance challenges
• Oversee data subject rights requests (DSARs, deletion, and other inquiries), ensuring timely and compliant responses
• Conduct and review privacy risk assessments, DPIAs, and assurance audits, providing risk-based, practical guidance
• Manage and evolve workflows, tools, and processes for efficiency and continuous improvement
• Lead the response to privacy incidents and data breaches, including investigation, documentation, and corrective actions
• Partner with Security, Data Governance and AI Governance teams on controls frameworks, embedding privacy by design principles
• Work cross-functionally with Legal, People, Marketing, and other functions to integrate privacy best practice
• Support the design and delivery of privacy training to enhance awareness and accountability
• Monitor regulatory developments across the UK, EU, US, and beyond to ensure compliance with GDPR, PECR, CCPA, and emerging AI regulations

Who You Are

• Proven people leader with experience in managing and developing privacy teams
• Deep expertise in privacy and data protection, including DPIAs, ROPAs, retention processes, and privacy notices
• Strong track record managing data subject rights and investigating privacy incidents or breaches
• Knowledge of global privacy laws and ability to apply them pragmatically in a business context
• AI-first digital native, experienced in leveraging AI and automation to improve delivery in privacy and AI compliance
• Familiar with delivering high-level customer service through workflow tools and marketing/CRM platforms
• Comfortable operating at strategic and operational levels with a proactive, hands-on approach
• Skilled communicator and influencer able to engage stakeholders across jurisdictions and seniority levels
• High ethical standards, integrity, and a passion for responsible use of data and AI
• CIPP or other privacy qualifications desirable; experience in SaaS, marketplace, or listed companies is a plus

What’s In It For You

• Flexible working options and a competitive compensation package with bonus
• Restricted Stock Units
• 25 days holiday per year, rising to 28 days after 2 years
• Paid volunteering days and rich learning opportunities via Trustpilot Academy and Blinkist
• Pension and life insurance
• Health benefits including health cash plan and online GP
• Access to Headspace for mental health support
• Paid parental leave, cycle to work and season ticket loans
• Vibrant office culture with social events and community activities
• Deals and discounts program and access to independent financial and mortgage advice
• Leadership development programs and structured feedback mechanisms to enable world-class leadership

About Us

Trustpilot began in 2007 with the idea to be the universal symbol of trust. We are open, independent, and impartial, helping consumers make informed choices and businesses build trust. We have more than 300 million reviews and 64 million monthly active users, with operations across multiple global locations and over 1,000 employees. We are an equal opportunity workplace with diverse perspectives and ideas.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. We will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Our data practices protect your personal information, which may be transferred and stored globally as described in our Privacy Policy.

Join us at the heart of trust.