At a Glance
- Tasks: Lead strategic partnerships and drive organisational change to enhance business performance.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Diverse culture with a focus on inclusivity and personal growth.
- Why this job: Make a real impact by shaping people strategies in a dynamic environment.
- Qualifications: Experience advising C-suite leaders and expertise in organisational design and change management.
The predicted salary is between 90000 - 110000 £ per year.
At Trustpilot, we're on an incredible journey.
We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.
We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.
Come join us at the heart of trust!
The Head of Partnering acts as a core strategic partner to members of the Executive Leadership Team (ELT), driving the overarching functional people strategy to directly connect organisational and workforce priorities with global business strategy, growth targets, and enterprise goals .
Operating with high autonomy, strategic accountability, and enterprise-wide influence, this role serves as a trusted advisor and executive coach to senior leadership.
The role establishes strategic direction for complex organisational design, structural transformations, and change management initiatives while elevating leadership capability across executive teams.
By seamlessly balancing long-term strategic vision with hands-on operational delivery, the Head of Partnering directly optimizes business performance, enhances organisational agility, and strengthens succession pipelines across key functional areas.
What you’ll be doing
- Strategic Partnership
- Act as a strategic thought partner to Executive (ELT) leadership team members Members embedded into their leadership teams
- Lead the translation of business strategy into people priorities that drive growth, and the performance and people-centric culture we want.
- Coach and advise on organisational decisions, employee engagement, and leadership effectiveness to drive business growth.
- Workforce Planning & Organisational Design
- Influence and build the 'connective tissue' between AI-enabled productivity and Trustpilot’s human-centric culture.
- Lead workforce planning efforts to ensure optimal resourcing and future readiness.
- Architect organisational design and structural changes, using data and business insight to inform and advise decisions.
- Partner with senior leaders to define scalable, fit-for-purpose structures and roles.
- Leadership & Talent Development
- Coach the members of the Senior Leadership Team (SLT) to help level up their individual leadership capability and impact to foster inclusive, high performing teams (to be agreed with VP Business Partnering and ELT Member who these leaders are)
- Shape talent and leadership development strategies in collaboration with Centres of Expertise (Co Es).
- Identify high potential talent, support succession planning and contribute to leadership development initiatives
- Support leaders in identifying and developing high-potential talent and building robust succession pipelines.
- Culture, Change & Engagement
- Champion change and culture initiatives that align with global strategy and business needs.
- Drive organisational effectiveness and employee engagement efforts, creating an environment where people thrive.
- Role model values-led leadership, fostering a culture of collaboration, trust, and accountability.
- Data-Driven Insights & Localisation
- Use people analytics, market trends, and external benchmarking to drive decisions and shape people strategies.
- Monitor functional org health metrics and proactively address emerging issues or opportunities
- Ensure the successful localisation and implementation of global people initiatives and programmes.
- Provide actionable insight into local risks, opportunities, and employee sentiment.
- Collaboration & Influence
- Collaborate closely with Co Es, Global Policy & ER team, and other stakeholders to ensure seamless execution of people strategies.
- Contribute to the design and continuous improvement of global people projects, processes and standards.
- Influence senior leadership and peers through strong reasoning, data and insight to drive people-related change
- Maintain operational oversight of people initiatives while providing strategic input into broader people team direction.
Who you are
- Proven experience operating as a trusted advisor and executive coach to C-suite/ELT leaders, translating business goals into aligned people priorities.
- Demonstrated expertise in architecting complex organizational designs, driving strategic workforce planning, and leading large-scale change management initiatives.
- Strong track record of leveling up leadership capability, identifying high-potential talent, and architecting robust succession pipelines.
- Skilled in using people analytics, organizational health metrics, and external benchmarking to influence leadership and shape strategy.
- Proven success partnering closely with People Centres of Expertise (Co Es) and ER/Policy teams to localise and deliver global initiatives.
- Experience or interest in connecting AI-enabled productivity with human-centric organizational culture.
- Prior background partnering specifically within Commercial, Corporate, or Tech/Product/Digital functional environments.
What’s in it for you
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
- Private Medical Insurance
- Critical Illness Cover
- Restricted Stock Units
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.
We’re excited to hear about your experiences along with how you will contribute to our working culture.
Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
#LI-RS1 #LI-Hybrid
Head of Business Partnering, Customer & Commercial in London employer: Trustpilot
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. With a clear progression path from the Procurement and Accounts Payable Administrator role into specialist positions, employees benefit from comprehensive training, flexible working options, and a competitive compensation package. Our central office location is designed for collaboration and well-being, featuring amenities like gaming corners and regular social events, making it an ideal place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Partnering, Customer & Commercial in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Trustpilot.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Trustpilot.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Head of Business Partnering, Customer & Commercial in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Trustpilot.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Trustpilot. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Trustpilot
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Trustpilot, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Trustpilot, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Trustpilot could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Trustpilot as they’re likely seeking a candidate who can enhance their workplace culture.
