Global BDR Director in London

At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we have come a long way, there is still so much exciting work to do. Come join us at the heart of trust!

Summary Overview

As the Global Business Development Representative (BDR) Director, you will be accountable for building out and leading the vendor management function within Trustpilot’s commercial team globally as we scale lead generation (and beyond) through a third-party overseas. This role involves not only overseeing the entire portfolio of vendor partnerships but also driving continuous improvement in vendor performance, cost controls, process efficiency, and overall revenue contribution from outsourced services. It requires strong leadership, strategic thinking, and the ability to influence and work closely with regional commercial leadership teams and cross-functionally to globally optimise and grow vendor-led activities that meet commercial performance and quality standards.

What you’ll be doing

• Strategic Partnership Management: Act as the primary owner of the relationships with our commercial vendor, fostering a collaborative and high-performance partnership. You will regularly assess the vendors' capabilities against Trustpilot's evolving needs and market trends, identifying opportunities for new or expanded outsourced services in line with our growth ambitions.
• Performance Optimisation: Define, monitor, and analyse key performance indicators (KPIs) and service level agreements (SLAs) to ensure vendors consistently meet and exceed targets across various outsourced sales and commercial activities (e.g., lead generation, sales qualification, outbound prospecting, customer onboarding, account management support, data enrichment, collections). You will identify areas for improvement and implement strategies to boost efficiency and quality.
• Commercial & Contractual Management: Oversee all commercial aspects of vendor relationships, including contract negotiation, budget management, and invoice verification. You will ensure adherence to contractual terms and identify opportunities for cost optimisation without compromising quality or performance.
• Operational Excellence: Drive continuous improvement in outsourced sales and commercial processes, working closely with vendors and internal Trustpilot teams (e.g., Sales, Marketing, Operations, Finance) to streamline workflows, enhance data quality, optimise conversion rates, and ensure seamless integration with internal systems.
• Risk Management: Proactively identify and mitigate potential risks associated with vendor performance, data security, compliance (e.g., GDPR, CCPA, local regulations), and business continuity across all outsourced commercial activities.
• Stakeholder Collaboration: Build strong relationships with internal stakeholders across Trustpilot to understand their needs, communicate vendor performance, and align outsourced sales and commercial strategies with overall business objectives.
• Reporting & Insights: Provide regular, insightful reports on vendor performance, sales and commercial activity trends, and strategic recommendations to senior leadership.

We are looking for people with

• You are a highly experienced and commercially astute professional with a proven track record in vendor management, ideally within the sales, marketing, or commercial operations services space in SaaS or e-Commerce.
• 8+ years of experience in vendor management, supplier relationship management, or a similar commercial role, with a significant focus on external service providers.
• Demonstrable experience managing commercial vendors for a range of sales and commercial activities is essential. This includes, but is not limited to, lead generation, sales development (SDR/BDR), telemarketing, customer support for commercial queries, or other revenue-generating or supporting functions.
• Proven track record of successfully negotiating and managing complex contracts and commercial agreements for performance-based outcomes.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to optimise vendor performance and ROI.
• Experience with CRM systems (e.g., Salesforce), sales engagement platforms, and marketing automation tools is a significant advantage.
• Bachelor's degree in Business, Marketing, or a related field; a Master’s degree is a plus.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, both internally and externally.
• Strong negotiation and influencing abilities, with a focus on achieving mutually beneficial outcomes and driving performance.
• Proactive problem-solver with a solution-oriented mindset and the ability to navigate complex challenges and unforeseen issues.
• Highly organised with excellent project management skills and meticulous attention to detail.
• Commercially astute with a deep understanding of business drivers, sales cycles, operational efficiency, and financial implications.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Strategic thinker who can connect vendor performance to broader business goals and identify opportunities for leverage.
• Proficiency in English is required; additional languages are a plus.

What’s in it for you

• A hybrid work set-up (3 days in the office, 2 days remote).
• Competitive base salary with an uncapped commission structure + company bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees).

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.