At a Glance
- Tasks: Investigate fraud patterns, audit data, and compile actionable intelligence to protect consumers.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Enjoy a vibrant office culture with regular team events and wellness resources.
- Why this job: Make a real impact in fraud prevention while developing your analytical skills.
- Qualifications: Detail-oriented, data curious, with basic SQL knowledge and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We’re looking for a curious, methodical, and eagle-eyed Fraud Detection Specialist to join our global Fraud & Investigations team. You’ll act as our frontline investigator auditing data, identifying new fraud patterns, and validating our existing defenses to help stop fraud in its tracks. You’ll be the intelligence engine of the team. You’ll investigate bad actors, compile reports, and feed critical insights to our Analysts. If you have a knack for spotting anomalies, love solving puzzles, and want to make a real difference in protecting consumers and businesses, this is your chance.
What you’ll be doing:
- Investigate & Audit: Conduct deep dive investigations into categories and areas where we have taken action to tighten our intelligence net and find the patterns that we are currently missing with our detection.
- Validate Defenses: Perform regular audits and validations on our existing fraud detection engines and rules to ensure they are highly accurate and that false positives are kept to an absolute minimum.
- Gather Intelligence: Compile detailed reports on review seller networks and other bad actors to provide actionable intelligence for the wider team.
- Build the Funnel: Spot new, undocumented fraudulent behaviors and translate those patterns into a continuous funnel of actionable insights for our Analysts to build rules around.
- Query Data: Use basic SQL to navigate our databases (like Google BigQuery) to pull the information you need to support your investigations.
- Handle Escalations: Carry out manual investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
- Collaborate: Work closely with and report to our Senior Fraud Detection Analysts and Manager of Fraud Analytics, acting as the investigative bridge between raw data and our technical rule writers.
Who you are:
- A Natural Investigator: You have a meticulous eye for detail, a methodical approach to problem solving, and a talent for recognising hidden patterns in everyday data.
- Data Curious: You are comfortable working with datasets and translating your findings into clear, actionable reports.
- Basic SQL Knowledge: You understand the fundamentals of SQL (or are eager to learn them). You don't need to be a coding expert, but you should be comfortable pulling your own data.
- Organised & Proactive: You can manage multiple audits and investigations simultaneously without losing sight of the finer details.
- A Clear Communicator: You can explain exactly how a bad actor is operating in a way that makes it easy for technical analysts to understand and act upon.
- Experience: Prior experience in Trust & Safety, fraud investigation, moderation, or a similar analytical role is a big plus, but a highly curious mindset is the most important.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
Fraud Detection Specialist in London employer: Trustpilot
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With flexible working options, competitive compensation, and rich learning opportunities through the Trustpilot Academy, we empower our employees to grow and thrive in their careers. Our central office location is designed for comfort and connection, featuring amenities like gaming corners and regular social events, making it a fantastic place to work while contributing to a meaningful mission of building trust.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Detection Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Trustpilot's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to fraud detection. Think about how you would approach investigations and be ready to share examples of your analytical skills. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Trustpilot team and making a difference in fraud detection.
We think you need these skills to ace Fraud Detection Specialist in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and insights that make you a great fit for the Fraud Detection Specialist role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Focus on your investigative skills and any relevant experience in fraud detection or data analysis to show us why you're the perfect candidate.
Show Your Curiosity:We love candidates who are curious and eager to learn! In your application, mention any instances where you've gone above and beyond to investigate a problem or learn something new, especially if it relates to data or fraud patterns.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see your qualifications at a glance.
How to prepare for a job interview at Trustpilot
✨Know Your Fraud Patterns
Before the interview, brush up on common fraud patterns and trends in the industry. Being able to discuss specific examples will show your curiosity and methodical approach, which are key traits for a Fraud Detection Specialist.
✨Get Comfortable with SQL
Since basic SQL knowledge is important for this role, make sure you can confidently navigate databases. Practice pulling data and interpreting it, so you can demonstrate your ability to query information during the interview.
✨Prepare Actionable Insights
Think of past experiences where you've identified anomalies or solved complex problems. Be ready to share these stories, focusing on how you gathered intelligence and translated findings into actionable insights, just like you would in the role.
✨Communicate Clearly
As a clear communicator, you’ll need to explain complex ideas simply. Practice articulating how you would describe a bad actor's methods to someone without a technical background, ensuring you can bridge the gap between raw data and actionable strategies.
