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- Tasks: Design engaging learning experiences and structured paths for Trustpilot's product suite.
- Company: Join Trustpilot, a leading consumer review platform with a mission to build trust globally.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks like Headspace access.
- Other info: We value diversity and encourage all applicants, even if you don't meet every requirement.
- Why this job: Be part of a creative team that empowers users and drives product adoption through innovative education.
- Qualifications: Experience in instructional design or similar roles, with strong communication and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Sitting at the intersection of product, marketing, and enablement, this role will be key to designing engaging, scalable learning experiences that turn complexity into clarity. You\’ll help us move towards a standardised learning platform, build structured paths and certifications, and ensure that every programme not only informs – but inspires action.
If you love transforming technical detail into compelling learning journeys, thrive on cross-functional collaboration, and know how to make education a driver of product adoption and business impact – this one\’s for you.
What you\’ll be doing:
Partner with Product Marketing, Sales Enablement, Commercial, and Product teams to design structured, scalable learning paths across Trustpilot\’s product portfolio
Become an expert in Trustpilot\’s product suite and translate complex, technical information into engaging, accessible content
Manage and optimise our learning platform to ensure training is easy to access, track, and update
Create curriculum and certifications that build product confidence and ongoing proficiency (e.g. demo certifications)
Develop multi-format learning experiences – from self-paced modules and videos to live sessions and guides – that encourage retention and real-world application
Support new hire onboarding with structured product education programmes and resources
Track and report on learner progress, adoption, and programme effectiveness, using KPIs and feedback to continuously improve impact
Align closely with Product Marketing to ensure training reflects product launches, go-to-market strategies, and competitive positioning
Contribute to a consistent, scalable content library that supports training, Help Centre resources, and in-product education
Experienced in instructional design, learning experience design, or similar roles within SaaS/technology companies
Confident applying adult learning principles, instructional design methodologies, and working with learning platforms (LMS/LXP)
Skilled at building end-to-end learning journeys – from needs analysis to design, delivery, and evaluation
Creative in developing learner-centred content across multiple formats (eLearning, video, facilitator guides, job aids, etc.)
Comfortable partnering with both technical and non-technical stakeholders to make complex information clear, relevant, and engaging
Strong communicator with excellent attention to detail and project management skills
Curious, proactive, and motivated to innovate and elevate the learner experience
At Trustpilot, we\’re on an incredible journey. We\’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world\’s largest independent consumer review platform, and while we\’ve come a long way, there\’s still so much exciting work to do. Come join us at the heart of trust!At Trustpilot, we believe education isn\’t just about training – it\’s about empowerment. We\’re looking for a creative and strategic Instructional Designer to shape how our users and global Commercial teams learn, understand, and adopt our products with confidence., Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We\’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don\’t feel you don\’t meet all the requirements, we\’d still really like to hear from you!
#LI-SK1About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever – to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial – we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we\’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We\’re driven by connection. It\’s at the heart of what we do. Our culture keeps things fresh — it\’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we\’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We\’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you — we give you the autonomy to shape a career you can be proud of. If you\’re ready to grow, let\’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle to work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
Independent financial advice and free standard professional mortgage broker advice
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Instructional Designer, Product Education employer: Trustpilot
Contact Detail:
Trustpilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instructional Designer, Product Education
✨Tip Number 1
Familiarise yourself with Trustpilot's product suite. Understanding the products inside and out will not only help you in interviews but also demonstrate your commitment to the role and your ability to translate complex information into engaging content.
✨Tip Number 2
Showcase your experience in instructional design by preparing examples of previous projects where you've created engaging learning experiences. Be ready to discuss how you approached needs analysis, design, delivery, and evaluation.
✨Tip Number 3
Network with current or former employees of Trustpilot on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you would align training with product launches and marketing strategies. Think about specific examples from your past work where you successfully collaborated with cross-functional teams to drive product adoption.
We think you need these skills to ace Instructional Designer, Product Education
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Instructional Designer position. Understand the key responsibilities and required skills, such as instructional design methodologies and experience with learning platforms.
Tailor Your CV: Customise your CV to highlight relevant experience in instructional design and any specific projects that demonstrate your ability to create engaging learning experiences. Use keywords from the job description to align your skills with what Trustpilot is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your ability to transform complex information into accessible content. Mention specific examples of how you've successfully collaborated with cross-functional teams in the past.
Showcase Your Creativity: If possible, include a portfolio or links to previous work that demonstrates your creative approach to instructional design. Highlight different formats you've worked with, such as eLearning modules, videos, or facilitator guides, to show your versatility.
How to prepare for a job interview at Trustpilot
✨Showcase Your Instructional Design Skills
Be prepared to discuss your experience in instructional design and how you've successfully created engaging learning experiences. Highlight specific projects where you transformed complex information into accessible content, as this aligns closely with the role's requirements.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with various teams, share examples of how you've collaborated with product, marketing, or sales teams in the past. Emphasise your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Questions on Learning Platforms
Familiarise yourself with different learning management systems (LMS) and learning experience platforms (LXP). Be ready to discuss your experience managing and optimising these platforms, as well as how you track learner progress and programme effectiveness.
✨Emphasise Your Creative Approach
The role requires creativity in developing learner-centred content across multiple formats. Prepare to showcase your portfolio or examples of diverse learning materials you've created, such as eLearning modules, videos, or facilitator guides, to demonstrate your versatility.