Engineering Manager (Consumer Reach)

Overview

At Trustpilot, we are a profitable, high-growth FTSE‑250 company with a vision to become the universal symbol of trust. We run the world’s largest independent consumer review platform and are looking for an Engineering Manager to lead a team that shapes how millions of people experience Trustpilot.

The Role

We are seeking an Engineering Manager who can lead a team focused on growing and evolving our consumer‑focused offering. You will own product, system design, and technology decisions while working with cross‑functional squads of Engineers, Data Scientists, Designers, and Product managers in a highly autonomous environment.

What You’ll Be Doing

• Lead a team of 5‑8 engineers delivering a product roadmap of consumer features and technology improvements.
• Develop and support a high‑performing team through clear expectations, feedback, and regular 1:1s.
• Drive in‑team and cross‑team initiatives in partnership with Staff Engineers, Engineering Managers, and Product/UX leaders.
• Evolve, implement, and share strategies to ensure the quality, production readiness, scalability, and ongoing health of our apps and systems.
• Manage and mitigate high‑risk elements of projects, communicating issues, risks, and dependencies with stakeholders.
• Shape and enhance engineering strategy in partnership with Staff Engineers and the wider Engineering Leadership.
• Identify and resolve problems proactively, even in ambiguous situations requiring negotiation and trade‑offs.
• Enable other functions to perform at their best through effective, enduring partnerships.
• Balance delivery with sustainable engineering practices while managing risks and dependencies.
• Build a positive and high‑performing work environment based on transparency, accountability, and trust.
• Lead the delivery of major initiatives, aligning them with company goals, key milestones, and user experience standards.
• Foster a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals.

Your Experience Has Given You

• Several years of experience as a Software Engineer before transitioning to a leadership track.
• History of effectively scaling and leading multiple engineering teams.
• Knowledge of full‑stack service/microservice development.
• Familiarity with cloud services (e.g., AWS, SQS, DynamoDB), modern frontend frameworks (React, Vue.js), and SaaS product development.
• Experience with app development (iOS, Android, cross‑platform frameworks).
• Strategic planning and execution skills.
• Comprehensive knowledge of Agile methodologies.
• Experience delivering scalable systems that solve complex technical challenges.
• Extensive stakeholder management across multiple functions with the ability to create alignment.
• Mentoring engineers and fostering technical growth.
• Commitment to Trustpilot’s future and the ability to make pragmatic technical decisions.
• Customer‑centric, solution‑oriented mindset with a bias toward action.
• Excellent communication of complex problems to diverse stakeholders.
• Strong systems thinking and pattern recognition to drive impactful improvements.
• Continuous knowledge sharing and improvement pursuit.

Who You Are

• Lifelong learner constantly expanding knowledge and helping others grow.
• Consistently raises the bar for yourself and those around you in everything you do.
• Leader who sets the standard not only through leadership but also day‑to‑day work culture.
• Believes diversity in teams enhances quality and leads to better outcomes.
• Promotes a culture of continuous feedback and learning.
• Influences through example, setting patterns others want to follow.

Some Relevant Technologies and Services We Use (Informative)

• Infrastructure: AWS (ECS, Lambda, SNS, SQS), Docker, CloudFormation.
• Languages: TypeScript, Node.js, Python.
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components.
• Databases: DynamoDB, PostgreSQL, MongoDB, BigQuery.
• Systems: Salesforce, Zuora, Contentful.

What’s In It For You

• Flexible working options to balance priorities.
• Competitive compensation with bonus and RSU.
• 28 days holiday plus two paid volunteering days.
• Rich learning and development through Trustpilot Academy, LinkedIn Learning, Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 Employee Assistance.
• Full access to Headspace for mental health.
• Paid parental leave.
• Season ticket loan and cycle‑to‑work scheme.
• Central office with snacks and refreshments.
• Events, ERG activities, socials, and celebrations.
• Breakfast and lunch on Tuesdays and Wednesdays plus extra treats.
• Over 4,000 discounted deals on travel, electronics, fashion, fitness, cinema, and more.

Still Not Sure?

We are Open to All, so we encourage anyone to apply even if you don’t meet every requirement. We value diverse experiences and want you to help create a fantastic culture for our team.

About Us

Trustpilot began in 2007 with a simple idea: to be the universal symbol of trust, helping consumers and businesses connect through reviews. Today we have 300 million reviews and 64 million active users, 140 billion Trustbox impressions, and a growing workforce of over 1,000 employees across 12 offices worldwide.

We are driven by connection, collaboration, and respect. Our culture is built on openness, diversity, and autonomy, enabling team members to shape their careers and contribute to a successful future.

Equal Opportunity Employment

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. We consider all applications for employment without regard to race, ethnicity, nationality, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Privacy and Accessibility

Trustpilot is a global company and our data practices are designed to protect personal information. Your data may be transferred, accessed, and stored globally as necessary, as stated in our Privacy Policy. If you have a disability and need adjustments for application or recruitment, please contact our Talent Acquisition Team (talent.acquisition@trustpilot.com).

Background Check Disclaimer

Any offer of employment for this position will be subject to standard background checks.