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For Companies At a Glance
- Tasks: Lead a team to deliver customer-focused products and ensure high performance.
- Company: Join Trustpilot, a leader in building trust through genuine reviews.
- Benefits: Enjoy a collaborative culture, professional development, and flexible work options.
- Why this job: Make a real impact on user decisions while working with cutting-edge technology.
- Qualifications: Experience as an Engineering Manager with a strong software engineering background required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
We are seeking an Engineering Manager who has experience building great customer-focused products and applications at scale. In this role, you will use the latest technologies while focusing on delivering value for our users. We are looking for someone with experience developing software engineers and who knows how to grow them and make teams effective.
The Consumer Team is focused on upholding the core values of Trustpilot by building and maintaining users' Trust to make informed decisions. Our mission is to ensure our users have seamless access to genuine, high-quality reviews and personalised content that enhances their decision-making.
As Engineering Manager of this squad, you will lead a medium sized team and work cross-functionally with teams including Product Management, UX, Data Science and Data Analytics!
What you’ll be doing:
- Own the delivery of major initiatives within the team, ensuring alignment with sustainable engineering practices.
- Foster a culture of collaboration, accountability, and high performance.
- Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact.
- Manage the delivery of major initiatives and balance delivery with sustainable engineering practices.
- Work closely with Product, Data Science & Analytics, and other stakeholders.
- Define and prioritise deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs.
- Collaborate with the engineering leadership to engage, develop and retain skilled team members.
- Manage and mitigate high-risk elements of initiatives, clearly communicate issues, risks, and dependencies with stakeholders, escalating where appropriate.
- Ensure teams have high technical proficiency and aim for quality.
- Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1 practices.
- Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching.
- Build a positive and consistent work environment based on transparency, accountability, and trust.
Who you are:
- You are currently working as an Engineering Manager in a Product/Customer-driven environment, where you have managed a small-medium sized team, on top of an experienced fullstack software engineering background.
- Extensive background in high-volume, scalable distributed systems.
- Experience with cloud services, such as AWS, or Google Cloud and best practices for scalable infrastructure.
- Experience developing and deploying Full-stack services including React, CSS, TypeScript, Node.js, Database management, and API integrations.
- Ability to use data and metrics to inform decisions, effect change, and align engineering efforts with business goals.
- Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams.
- Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best.
- An aspiration to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way.
Some relevant technologies and services we use:
- Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation.
- Languages: Typescript, Node.js.
- Frontend: React, Next.js, CSS Modules, SASS, Styled Components.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Engineering Manager (Consumer) employer: Trustpilot
Contact Detail:
Trustpilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager (Consumer)
✨Tip Number 1
Familiarise yourself with Trustpilot's core values and mission. Understanding their commitment to trust and consumer empowerment will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Highlight your experience in managing cross-functional teams. Since the role involves collaboration with Product Management, UX, and Data Science, be prepared to discuss specific examples of how you've successfully led diverse teams to achieve common objectives.
✨Tip Number 3
Prepare to discuss your technical proficiency in the relevant technologies mentioned in the job description, such as AWS, Node.js, and React. Being able to articulate your hands-on experience with these tools will demonstrate your capability to lead a skilled engineering team.
✨Tip Number 4
Showcase your coaching and mentoring skills by sharing success stories of how you've developed team members in the past. This will resonate well with Trustpilot's focus on fostering a positive work environment and empowering engineers to excel.
We think you need these skills to ace Engineering Manager (Consumer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing engineering teams and developing customer-focused products. Emphasise your technical skills, particularly in full-stack development and cloud services, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building trust through technology. Discuss specific examples of how you've fostered collaboration and accountability within your teams, and how you’ve used data to drive decisions.
Showcase Leadership Experience: Clearly outline your leadership experience in your application. Mention any mentoring or coaching roles you've taken on, and how you've contributed to team development and performance improvement.
Highlight Relevant Technologies: Be sure to mention your familiarity with the technologies listed in the job description, such as AWS, Node.js, and React. Providing examples of projects where you've successfully used these technologies will strengthen your application.
How to prepare for a job interview at Trustpilot
✨Showcase Your Leadership Skills
As an Engineering Manager, it's crucial to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration, accountability, and performance.
✨Highlight Technical Proficiency
Make sure to discuss your experience with relevant technologies such as AWS, Node.js, and React. Be ready to explain how you've used these tools to build scalable applications and improve system reliability.
✨Emphasise Stakeholder Management
Since this role involves working cross-functionally, be prepared to talk about your experience in managing stakeholders. Share specific instances where you aligned engineering efforts with business goals and facilitated communication across teams.
✨Prepare for Behavioural Questions
Expect questions that assess your coaching and mentoring abilities. Think of examples where you've empowered team members to grow and succeed, and how you've created developmental opportunities within your team.
