Engineering Manager

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

We are seeking an Engineering Manager who can lead a team focused on improving support systems and self-service capabilities across Trustpilot. You’ll work across different areas of our platform acting as the biggest enabler of scaling for sustained growth of the company within the SMB market. We’re looking for someone who finds satisfaction in solving problems that deliver immense value to both our customers and our internal teams.

At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time pushing you to bring your A-game every day. Everyone’s opinion matters and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and shape the way we work. Are you up for the challenge?

What you’ll be doing:

• Leading a team of around 6 engineers focused on improving self-serve capabilities to improve the internal workflows and systems used by our support and account management teams.
• Developing and supporting a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s.
• Balancing delivery with sustainable engineering practices while managing risks and dependencies.
• Building a positive and high-performing work environment based on transparency, accountability, and trust.
• Defining and prioritising deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs.
• Managing and mitigating high-risk elements of initiatives, effectively communicating issues, risks, and dependencies with stakeholders, escalating where appropriate.

What your team does:

• Works across team boundaries to identify and solve support pain points throughout our platform.
• Enables customers to perform tasks themselves that currently require manual support intervention (e.g., changing VAT numbers, setting up paid plans on second domains).
• Streamlines processes that currently require support staff to switch between multiple systems like Salesforce and our admin app.
• Facilitates cross-functional collaboration to implement solutions that improve efficiency.

Who you are:

• An experienced Engineering Manager with a solid technical background as a software engineer.
• Someone who thrives working in areas without clear ownership boundaries.
• Experience working with or supporting commercial teams and understanding their challenges.
• Comfortable working with and optimising existing systems.
• A natural collaborator who can work effectively across team boundaries and act as a diplomat when needed.
• Experience with cloud services such as AWS and microservices architecture.
• Someone who values impact and supporting others over strict ownership of features.
• Ideally familiar with integrating systems like Salesforce or similar CRM platforms.
• A problem-solver who can take abstract support issues and turn them into concrete technical solutions.
• Enthusiastic about empowering people on your teams to be at their best.

Some relevant technologies and services we use (informative, not a requirement):

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation.
• Languages: Typescript, Node.js, Python.
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package, with bonus and RSU.
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle to work scheme.
• Central office location complete with all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• There is also breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.