At a Glance
- Tasks: Drive Salesforce projects from analysis to delivery, ensuring clarity and business needs are met.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Enjoy a vibrant culture with regular team events and access to exclusive discounts.
- Why this job: Be at the forefront of innovation, solving real business problems with your analytical skills.
- Qualifications: 5+ years as a Business Analyst, preferably with Salesforce experience and Agile knowledge.
The predicted salary is between 55000 - 65000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As a Salesforce Business Analyst, you will be embedded in GTM Technology projects and initiatives, taking ownership of the analysis and requirements workstream within them. This role is responsible for ensuring that projects are well-defined, that requirements are clear and validated, and that delivery stays grounded in genuine business need. A BA does not just gather requirements in isolation; they are an active participant in the project lifecycle, owning their workstream from kick-off through to delivery and taking responsibility for ensuring that what gets built actually solves the right problem.
What you’ll be doing
- Ownership & Delivery: Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick-off through to delivery. Manage your work across the full product lifecycle — requirements, design, build, test, and deployment. Prioritise clarity over comprehensiveness. Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early and escalate them before they become sprint problems.
- Salesforce & Business Domain Expertise: Act as a functional subject matter expert on Salesforce platform capabilities. Identify opportunities for innovation and improvement across the platform and proactively surface them. Maintain a working understanding of the GTM business domains (Sales, Service, Marketing, Commercial) and the end-to-end processes they support.
- Problem Solving & Requirements Translation: Dig into business problems, not just business requests. Break down complex business requirements into clear, actionable technical requirements. Conduct analysis of existing business processes to identify gaps, pain points, and optimisation opportunities.
- Communication & Stakeholder Engagement: Build trusted, proactive relationships with stakeholders across Sales, Service, Marketing, Commercial, and IT. Facilitate requirements workshops, stakeholder interviews, and walkthroughs. Produce well-structured user stories, epics, acceptance criteria, process maps, and AS-IS / TO-BE documentation.
- Data, Reporting & Governance: Contribute to data governance standards across the Salesforce platform. Design and deliver reports and dashboards that give stakeholders actionable insight. Monitor data quality on an ongoing basis and recommend improvements.
- Delivery Lifecycle: Maintain and groom the backlog with the delivery teams. Work alongside developers and administrators to validate that solutions in development meet the agreed requirements. Coordinate and support UAT with business stakeholders.
Who you are
- Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space.
- Proven track record of successfully managing Salesforce projects, including customization and configuration.
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
- Exceptional knowledge of JIRA ticketing methodologies and processes.
- Exceptional analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
- Familiarity with software development life cycle (SDLC) and experience working with development teams.
- Experience in the SaaS industry and knowledge of customer review platforms are highly desirable.
What’s in it for you
- A range of flexible working options.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year.
- Rich learning and development opportunities.
- Pension and life insurance.
- Health cash plan, online GP, 24/7 Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties.
- Access to over 4,000 deals and discounts.
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture.
Salesforce Business Analyst in Edinburgh employer: Trustpilot
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on employee growth, our comprehensive benefits package includes flexible working options, generous holiday allowances, and rich learning opportunities through the Trustpilot Academy. Located in a central office with a supportive environment, we encourage our team members to engage in meaningful work while enjoying a range of perks that enhance their overall well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Business Analyst in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Trustpilot's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to Salesforce and business analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Salesforce Business Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Business Analyst role. Highlight your relevant experience and skills that align with the job description, especially your expertise in Salesforce and Agile methodologies.
Showcase Your Problem-Solving Skills:In your application, don’t just list your responsibilities; share specific examples of how you've tackled complex business problems. This will demonstrate your analytical abilities and how you can translate requirements into actionable solutions.
Be Clear and Concise:When writing your application, prioritise clarity over fluff. Use straightforward language to convey your points, making it easy for the hiring team to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Trustpilot
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its capabilities and how it can be leveraged to solve business problems. Be ready to discuss specific features and how they relate to the role, as this will show your expertise and readiness to take ownership of projects.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in gathering and translating requirements. Think of examples where you've successfully broken down complex business needs into clear, actionable tasks. This will highlight your analytical skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Engage with Stakeholders
Show that you can build relationships with various stakeholders. Prepare to discuss how you've previously engaged with teams across Sales, Service, and Marketing to understand their priorities. This will illustrate your proactive approach and ability to facilitate discussions that lead to successful project outcomes.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some problem-solving scenarios during the interview. Think about past challenges you've faced and how you approached them. Be prepared to explain your thought process and how you ensured that the solutions addressed the underlying business needs, showcasing your critical thinking skills.
