Digital AI Business Partner

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, we’re building our very first in-house AI consultancy, and as a Digital Business Partner, you’ll be at the heart of it. This is a role for strategic thinkers who love solving complex problems, working with leaders across the business, and translating cutting-edge technology into meaningful impact.

You’ll shape the way we work, enabling teams to unlock new levels of productivity, improve processes, and leverage AI in practical, innovative ways. If you thrive on influencing outcomes, building solutions that scale, and driving transformation across an organisation, this role is for you.

What you’ll be doing:

• Empower Trusties to achieve new levels of productivity through both current and emerging digital technologies.
• Shape the future of Trustpilot's Digital Landscape by leading high-impact projects that leverage cutting-edge technologies like AI and Natural Language Processing to bring great productivity opportunities to every Trustie.
• Identify strategic opportunities with a compounding company-wide impact, focusing on freeing capacity and are rooted in an excellent customer experience.
• Ensure that Trustpilot maximises the value from its use of digital services, by championing adoption and driving commercial value and strategic partner relations.
• Push the boundaries of how Trustpilot utilises technology to optimise business processes, improve efficiency, increase automation and enhance user experiences across the organisation.
• Drive innovation by staying informed on industry trends, emerging technologies, particularly in the field of AI productivity tooling.
• Develop strong relationships with stakeholders across the business, from those who will use the solutions to those who will procure, build and deliver them.

Who you are:

• Experienced in consulting, advisory, business analysis, program management, or a similar role, ideally from a top-tier consulting firm (e.g. McKinsey, Bain, BCG).
• Strong experience in digital transformation, with exposure to finance, HR, legal, or IT advisory projects.
• You are curious by nature, you ask questions and have a learn-it-all, not a know-it-all mindset.
• You have a passion for driving digital transformation and delivering great technology solutions.
• You possess a solid and broad understanding of digital software solutions and have a keen interest in new technologies, for example, AI and how it can be applied within the digital workplace.
• You are an excellent communicator and collaborator, with strong interpersonal and stakeholder management skills.
• You have excellent negotiation skills and experience working with procurement teams to structure commercial engagements for maximum benefit.
• You have experience managing projects, working with agile methodologies, and building high-performing teams.
• Comfortable working at pace, balancing multiple priorities, and leading projects from ideation to adoption.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle to work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.