Digital AI Business Partner in City of London

At Trustpilot, we’re on an incredible journey. We’re a profitable, high‑growth FTSE‑250 company with a big vision: to become the universal symbol of trust. We run the world\’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Digital Business Partner – Your Impact

At Trustpilot, we’re building our very first in‑house AI consultancy, and as a Digital Business Partner, you’ll be at the heart of it. This is a role for strategic thinkers who love solving complex problems, working with leaders across the business, and translating cutting‑edge technology into meaningful impact. You’ll shape the way we work, enabling teams to unlock new levels of productivity, improve processes, and leverage AI in practical, innovative ways.

What You’ll Be Doing

• Empower Trusties to achieve new levels of productivity through current and emerging digital technologies.
• Shape the future of Trustpilot’s Digital Landscape by leading high‑impact projects that leverage cutting‑edge technologies like AI and Natural Language Processing.
• Identify strategic opportunities with company‑wide impact, focusing on freeing capacity and rooting in an excellent customer experience.
• Champion adoption and drive commercial value and strategic partner relations to maximise value from digital services.
• Push boundaries of how Trustpilot utilises technology to optimise business processes, improve efficiency, increase automation, and enhance user experiences across the organisation.
• Stay informed on industry trends, emerging technologies, especially in AI productivity tooling, to drive innovation.
• Develop strong relationships with stakeholders across the business, from solution users to procurement, build and deliver high‑performing teams.

Who You Are

• Experienced in consulting, advisory, business analysis, program management, or a similar role, ideally from a top‑tier consulting firm.
• Strong experience in digital transformation, with exposure to finance, HR, legal, or IT advisory projects.
• Curious by nature, you ask questions and have a learn‑it‑all, not a know‑it‑all mindset.
• Passionate about driving digital transformation and delivering great technology solutions.
• Solid and broad understanding of digital software solutions and keen interest in new technologies, for example, AI and how it can be applied within the digital workplace.
• Excellent communicator and collaborator, with strong interpersonal and stakeholder management skills.
• Exceptional negotiation skills and experience working with procurement teams to structure commercial engagements for maximum benefit.
• Experience managing projects, working with agile methodologies, and building high‑performing teams.
• Comfortable working at pace, balancing multiple priorities, and leading projects from ideation to adoption.

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• Restricted Stock Units.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace for mindfulness.
• Paid parental leave.
• Season ticket loan and a cycle to work scheme.
• Central office location with table tennis, gaming corner, coffee bars and snacks.
• Regular opportunities to connect, celebrate, and engage in ERG activities and team socials.
• Over 4,000 deals and discounts on travel, electronics, fashion, fitness and more.
• Independent financial advice and free standard professional mortgage broker advice.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences and how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!

About Trustpilot

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever – to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial – we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. Our culture keeps things fresh – it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever‑changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you – we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Equal Opportunity & Data Privacy

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.