Business Detection Analyst

Are you enthusiastic about battling fraudulent behaviour? Are you ready to use your comprehensive detection skills to make a huge difference in addressing the problem of platform misuse? Then we’re looking for you! If you enjoy solving complex, ambiguous problems and building scalable detection solutions, then this is your opportunity to make a meaningful impact in online trust.

Requirements:

• +2 years of experience in conducting investigations and developing and implementing detection strategies and solutions.
• Proven track record in identifying and analysing fraudulent behaviour.
• Strong analytical skills with the ability to implement and drive projects from start to finish.
• A proactive, problem-solving mindset paired with solid business acumen.
• Capable of working both independently and as part of a team, with a self-starting and enthusiastic approach.
• Skilled at understanding complex problems and identifying effective solutions.
• Able to manage multiple tasks simultaneously with a forward-thinking, strategic mindset.

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

What the job involves:

• Join our international Fraud team as our new Business Fraud Detection Analyst, enabling us to enhance online trust and protect consumers and businesses worldwide.
• In this role, you will be responsible for exploring new types of misuse, identifying fraudulent behaviour, and developing detection methods to stop fraudsters in their tracks.
• You’ll analyse anomalies on the platform, deep dive into open source investigations, and use tools like BigQuery and Looker to connect the dots and develop mitigation strategies.
• You’ll be part of a collaborative, cross-functional team of curious investigators and analysts who value transparency, fairness, and a positive team spirit.
• Together we’re on the front lines of change across the business and working to make Trustpilot the universal symbol of trust.

Key Responsibilities:

• Investigate & audit: Conduct deep dive investigations into emerging trends in misuse and fraudulent behaviour to find patterns that we are currently missing with our detection.
• Query data: Use SQL to navigate our databases (like Google BigQuery), pull the information you need to support your investigations. Build rules or mitigations based on your analysis to prevent fraudulent behaviour across our platform.
• Validate Defences: Perform audits and validations on our existing fraud detection engines and rules to ensure they are accurate and that false positives are kept to a minimum.
• Enhance processes: Design and craft detection prompts, validate business detection performance, and support the development and testing of cutting-edge technologies incorporating AI and automation.
• Cross-collaboration: Work with data science and engineering teams to improve internal tools and enhance the technological and procedural methods we use to detect and prevent fraudulent activity at scale.
• Advocacy: Take ownership of projects within Fraud, particularly in the area of Business Detection and Operational Excellence. Serve as a sounding board and sparring partner for other teams across the business and educate people on the work we do.
• Team support: Assist the Fraud team in developing, identifying, creating, and maintaining policies and procedures that impact Business Detection operations.