At a Glance
- Tasks: Lead AI adoption and create engaging learning experiences for our team.
- Company: Join Trustpilot, a fast-growing FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and wellness support.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Shape the future of AI in a vibrant, collaborative environment.
- Qualifications: Experience in AI adoption and technical training; strong people skills.
The predicted salary is between 60000 - 80000 £ per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Your primary mission is to build the confidence, curiosity, and capability our people need to work with AI in meaningful and practical ways. You will design the strategy that embeds AI into how Trusties think and work, shifting our culture from one that talks about AI to one that uses it every day. Alongside this, you will ensure our people have the technical skills they need to do their jobs brilliantly, whether that is through Tech Academies, apprenticeship-funded programmes, or bespoke functional upskilling in our Technology teams. Your success is measured by your ability to move the dial on technical proficiency, AI confidence, and fostering a culture of continuous learning and innovation.
What you'll be doing
- Drive AI adoption across Trustpilot. This is the core of your role. You will design and run the initiatives, campaigns, and learning experiences that shift how Trusties think about and use AI in their day-to-day work. The goal is practical, confident, widespread adoption.
- Build an AI learning strategy that goes beyond awareness. You will create a structured approach to AI capability building that moves people from curiosity to fluency.
- Consult with functional leaders on AI use cases. You will work alongside leaders across the business to identify where AI and new tools can genuinely change how their teams work.
- Champion a culture of experimentation and continuous learning. You will create the conditions where Trusties feel safe to explore, try things out, and build their own efficiencies with technology.
- Design and oversee technical skills programmes. Supporting the AI agenda, you will also ensure Trusties have access to strong technical skills development.
- Make the most of Apprenticeship Levy funding. You will manage and deploy the Apprenticeship Levy strategically.
- Measure adoption, confidence, and impact. You will define the metrics that matter, track them consistently, and give leadership a clear picture of how AI capability is developing across the business.
- Keep Trustpilot at the leading edge. You will benchmark our AI and technical learning maturity against industry standards.
Who you are
- Passionate about AI and how it changes the way people work.
- A strategic architect, not just a programme manager.
- Technically fluent. You are deeply comfortable in the current AI landscape.
- A skilled change manager. You understand that learning alone does not change behaviour.
- Experienced in technical capability building.
- Savvy with Apprenticeship Levy funding.
- A confident stakeholder consultant.
- Data-driven in how you work.
What's in it for you
- A range of flexible working options.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year.
- Rich learning and development opportunities.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties.
- Access to over 4,000 deals and discounts.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
