At a Glance
- Tasks: Lead strategic partnerships and drive people-centric culture at Trustpilot.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
- Why this job: Shape the future of work while making a real impact in a dynamic environment.
- Qualifications: Experience in advising C-suite leaders and driving organisational change.
The predicted salary is between 54493 - 66603 £ per year.
At Trustpilot, we're on an incredible journey.
We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.
We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.
Come join us at the heart of trust!
- What You'll Be Doing
- Strategic Partnership
- Act as a strategic thought partner to Executive (ELT) leadership team members Members embedded into their leadership teams
- Lead the translation of business strategy into people priorities that drive growth, and the performance and people-centric culture we want.
- Coach and advise on organisational decisions, employee engagement, and leadership effectiveness to drive business growth.
- Workforce Planning & Organisational Design
- Influence and build the 'connective tissue' between AI-enabled productivity and Trustpilot's human-centric culture.
- Lead workforce planning efforts to ensure optimal resourcing and future readiness.
- Architect organisational design and structural changes, using data and business insight to inform and advise decisions.
- Partner with senior leaders to define scalable, fit-for-purpose structures and roles.
- Leadership & Talent Development
- Coach the members of the Senior Leadership Team (SLT) to help level up their individual leadership capability and impact to foster inclusive, high performing teams (to be agreed with VP Business Partnering and ELT Member who these leaders are)
- Shape talent and leadership development strategies in collaboration with Centres of Expertise (Co Es).
- Identify high potential talent, support succession planning and contribute to leadership development initiatives
- Support leaders in identifying and developing high-potential talent and building robust succession pipelines.
- Culture, Change & Engagement
- Champion change and culture initiatives that align with global strategy and business needs.
- Drive organisational effectiveness and employee engagement efforts, creating an environment where people thrive.
- Role model values-led leadership, fostering a culture of collaboration, trust, and accountability.
- Data-Driven Insights & Localisation
- Use people analytics, market trends, and external benchmarking to drive decisions and shape people strategies.
- Monitor functional org health metrics and proactively address emerging issues or opportunities
- Ensure the successful localisation and implementation of global people initiatives and programmes.
- Provide actionable insight into local risks, opportunities, and employee sentiment.
- Collaboration & Influence
- Collaborate closely with Co Es, Global Policy & ER team, and other stakeholders to ensure seamless execution of people strategies.
- Contribute to the design and continuous improvement of global people projects, processes and standards.
- Influence senior leadership and peers through strong reasoning, data and insight to drive people-related change
- Maintain operational oversight of people initiatives while providing strategic input into broader people team direction.
Who You Are
- Proven experience operating as a trusted advisor and executive coach to C-suite/ELT leaders, translating business goals into aligned people priorities.
- Demonstrated expertise in architecting complex organizational designs, driving strategic workforce planning, and leading large-scale change management initiatives.
- Strong track record of leveling up leadership capability, identifying high-potential talent, and architecting robust succession pipelines.
- Skilled in using people analytics, organizational health metrics, and external benchmarking to influence leadership and shape strategy.
- Proven success partnering closely with People Centres of Expertise (Co Es) and ER/Policy teams to localise and deliver global initiatives.
- Experience or interest in connecting AI-enabled productivity with human-centric organizational culture.
- Prior background partnering specifically within Commercial, Corporate, or Tech/Product/Digital functional environments.
- What's In It For You
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
- Private Medical Insurance
- Critical Illness Cover
- Restricted Stock Units
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.
We're excited to hear about your experiences along with how you will contribute to our working culture.
Even if you don't feel you meet all the requirements, we'd still really like to hear from you!
About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.
We have more than 1000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We're driven by connection.
It's at the heart of what we do.
Our culture keeps things fresh –– it's built on the relationships we create.
We talk, we laugh, we collaborate and we respect each other.
We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We're a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.
If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent. acquisition@trustpilot. com) quoting the role you wish to apply for.
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Head of Business Partnering, Customer & Commercial employer: Trustpilot Italia
Trustpilot is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact people strategies across the organisation. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work alongside diverse teams in a dynamic environment. Located in a vibrant area, Trustpilot offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Partnering, Customer & Commercial
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Trustpilot Italia!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Trustpilot Italia.
We think you need these skills to ace Head of Business Partnering, Customer & Commercial
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Trustpilot Italia. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Trustpilot Italia and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Trustpilot Italia. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Trustpilot Italia's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Trustpilot Italia
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Trustpilot Italia.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Trustpilot Italia will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Trustpilot Italia and how you would contribute to adapting HR strategies.
