At a Glance
- Tasks: Lead fraud prevention strategies and investigations to protect our platform's integrity.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and wellness support.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that shapes the future of online trust.
- Qualifications: 8-12 years in fraud or investigations with strong leadership skills.
The predicted salary is between 90000 - 120000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Trust is our product.
As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement – it’s about designing systems, signals, and interventions that reinforce trust across the ecosystem.
What you’ll be doing
- Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
- Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules-based, ML-driven) that minimize both user friction and platform harm.
- Investigations & Enforcement: Lead high-impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
- Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
- Cross-Functional Leadership: Collaborate with Legal, Policy, and Comms, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
- External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators), and influence industry conversations.
- Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors, and contribute to platform policy and governance, ensuring auditability of decisions.
- Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.
Who you are
- Significant Experience: 8–12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech, etc.).
- Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
- Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems, with familiarity in ML concepts.
- Investigative Expertise: Demonstrated ability to lead complex, high-stakes investigations and make defensible enforcement decisions.
- Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, with a strong understanding of how fraud ecosystems evolve.
- Leadership & Communication: Builds credibility with technical and non-technical partners, can explain complex fraud dynamics to executives, and develops high-performing teams.
- Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
- Integrity & Curiosity: Motivated by protecting platform integrity and users, with the curiosity to proactively identify and fix system vulnerabilities.
- Resilience & Judgement: Calm under pressure, principled, and pragmatic, with the ability to thrive in ambiguity and make principled trade-offs.
- Desirable: Experience engaging with external stakeholders (regulators, media, investors).
What’s in it for you
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com).
Senior Director of Fraud & Investigation employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions trust and integrity. With flexible working options, competitive compensation, and a commitment to employee growth through rich learning opportunities, we empower our team to thrive both personally and professionally. Our central office location fosters collaboration and connection, making it an exciting place to contribute to our mission of becoming the universal symbol of trust.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Fraud & Investigation
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Trustpilot. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Trustpilot's mission and values. Show us how your experience aligns with our vision of trust – it’ll make you stand out!
✨Tip Number 3
Practice your storytelling skills. We love hearing about your past experiences, especially how you've tackled fraud and investigations. Make it engaging and relatable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Senior Director of Fraud & Investigation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Director of Fraud & Investigation. Highlight your experience in fraud detection, investigations, and team leadership. We want to see how your background aligns with our mission to protect platform integrity!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about trust and safety. Share specific examples of how you've tackled fraud challenges in the past and how you plan to bring that expertise to Trustpilot.
Showcase Your Strategic Mindset:In your application, demonstrate your ability to think strategically about fraud prevention and investigation. We’re looking for someone who can anticipate emerging threats and design effective systems. Let us know how you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Trustpilot!
How to prepare for a job interview at Trustpilot, Inc.
✨Know Your Fraud Landscape
Before the interview, dive deep into the current trends in fraud and abuse within digital platforms. Familiarise yourself with recent cases and how companies like Trustpilot are tackling these issues. This will not only show your passion for the role but also your understanding of the challenges they face.
✨Showcase Your Leadership Style
Be prepared to discuss your experience leading teams in high-stakes environments. Share specific examples of how you've built and inspired teams, especially in fraud detection and investigations. Highlight your ability to balance strategy with operational excellence, as this is crucial for the role.
✨Collaborate Like a Pro
Since this role involves working closely with Product, Engineering, and Data Science teams, come ready to discuss how you've successfully partnered with technical teams in the past. Be specific about the systems you've helped design or optimise, and how you’ve communicated complex ideas to non-technical stakeholders.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific fraud scenarios. Think through your approach to both proactive prevention and reactive investigation. Demonstrating your strategic mindset and ability to think like an adversary will set you apart from other candidates.
