Senior Community & Office Manager

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on building community — by creating meaningful connection in our offices around the globe, by developing and delivering a five-star workplace experience, and by bringing Trusties together for social moments that matter.

In your role as Senior Community & Office Manager, you will manage our London hub while providing oversight for our WeWork Edinburgh site, supported by an on-site Community Champion. You will lead the delivery and implementation of our community and office strategy across both London and Edinburgh. Working closely with our brilliant Head of Community & Office in Copenhagen, you will also assist them with broader departmental initiatives as needed.

What you’ll be doing:

• Create meaningful connection, through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics.
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors.
• Connected leadership – supporting with the set-up and organisation of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings and exec meetings are hosted in your office.

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting and exceeding expectations; ensuring the office is an inclusive workplace.
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks.
• Accurate budget management – inputting into budget forecasting; managing the office budget on a day-to-day basis; making sure invoices are paid in a timely manner.

• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer party and end-of-year party, coordinating community-wide get-togethers; supporting Trusties with the logistics of their in-office events.

Additionally, you will regularly support continuous-improvement project work as part of your role.

Who you are:

• Strong previous experience in a hospitality-focused role.
• Strong planning skills and demonstrated ability to handle multiple projects simultaneously.
• A compassionate leader who inspires others to perform at their best.
• Positive with a solution-orientated, can-do attitude.
• Able to embrace the pace and like it when things move fast.
• A natural communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail.
• Super-social and a strong collaborator.
• Able to work independently and take ownership and accountability.
• Clear and precise communication skills in English.

Additional information:

Travel to other Trustpilot offices may be required on occasion as part of this role. This will usually be within Europe & UK and will likely be infrequent. This role is office-based. You should expect to be in the office 5 days a week.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.