At a Glance
- Tasks: Join our team to optimise Salesforce and enhance customer engagement.
- Company: Trustpilot is a leading platform for consumer reviews, promoting trust globally.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks.
- Other info: Join a diverse team with vibrant office culture and global opportunities.
- Why this job: Be part of a mission-driven company that values collaboration and innovation.
- Qualifications: 3+ years Salesforce experience; certifications in Salesforce highly valued.
The predicted salary is between 36000 - 60000 £ per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams.
The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.
What You’ll Be Doing:
Salesforce Development & Architecture
- Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs.
- Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
- Integrate Salesforce with internal and external systems using APIs and various integration patterns.
- Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
- Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
- Support incident management and processes directly within Salesforce through custom development and troubleshooting.
- Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
- Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
- Deploying change via CI/CD
- Apply declarative change solutions to project delivery work
- Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
- Maintain Trustpilot system auditing evidence and documentation
- Provide mentoring & coaching to more junior Administrators for skills development
- Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
Salesforce Administration
- Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
- Provide user support for all functions within GTM
- Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders
Who you are:
Technical Skills
- Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
- 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
- Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
- Experience with Agentforce is a strong plus.
- Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
- Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
- Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
- Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
- Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.
Collaboration
- Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.
Adaptability
- A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
- Ability to adapt to changing project requirements and priorities in a dynamic development environment.
Process Orientation
- Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
- Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
Who We Are:
We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations.
Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
Salesforce Developer in London employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Central London. With a hybrid work setup, competitive compensation, and a strong focus on employee development through our Trustpilot Academy, we empower our team to thrive while making a meaningful impact on customer success. Our commitment to inclusivity and well-being is reflected in our comprehensive benefits package, including generous holiday allowances, volunteering days, and access to wellness resources, ensuring that every Trustie feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Developer in London
✨Tip Number 1
Familiarise yourself with Trustpilot's mission and values. Understanding their commitment to trust and transparency will help you align your responses during interviews, showcasing how your skills as a Salesforce Developer can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Trustpilot on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Stay updated on the latest Salesforce features and best practices, especially around automation tools like Flow and Apex. Demonstrating your knowledge of these tools in discussions or interviews will highlight your technical expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss specific projects where you've successfully implemented Salesforce solutions. Be ready to explain your problem-solving approach and how you collaborated with stakeholders, as this will showcase your ability to thrive in a team-oriented environment like Trustpilot.
We think you need these skills to ace Salesforce Developer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce experience, especially with automation tools like Flow and Apex. Include specific projects where you've optimised CRM platforms or provided technical support.
Craft a Compelling Cover Letter:In your cover letter, express your passion for Trustpilot's mission to foster trust and transparency. Mention how your skills align with their needs, particularly in Salesforce product implementation and problem-solving.
Showcase Relevant Certifications:List your Salesforce certifications prominently, especially the Advanced Administrator and Platform Developer II. This will demonstrate your qualifications and commitment to professional development.
Highlight Team Collaboration Skills:Trustpilot values collaboration, so be sure to mention any experience you have in mentoring others or working within diverse teams. Provide examples of how you've fostered an inclusive environment in previous roles.
How to prepare for a job interview at Trustpilot, Inc.
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce, especially your knowledge of automation tools like Flow and Apex. Be prepared to discuss specific projects where you've successfully implemented these tools.
✨Demonstrate Problem-Solving Skills
Trustpilot values advanced problem-solving abilities. Prepare examples of challenges you've faced in previous roles and how you resolved them, particularly in relation to Salesforce configurations or integrations.
✨Foster a Collaborative Mindset
Since the role involves mentoring junior administrators and working closely with stakeholders, be ready to discuss how you promote collaboration and knowledge sharing within a team environment.
✨Prepare for Technical Questions
Expect technical questions related to Salesforce development, such as APEX, SOQL, and Lightning components. Brush up on these topics and be ready to demonstrate your understanding through practical examples.
