Salesforce Business Analyst

Salesforce Business Analyst

London Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Drive Salesforce platform performance and collaborate with teams to optimise processes.
  • Company: Join Trustpilot, a leading consumer review platform on a mission to build trust globally.
  • Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks like Headspace access.
  • Why this job: Be part of a vibrant culture that values collaboration and innovation while making a social impact.
  • Qualifications: 5+ years as a Business Analyst; Salesforce experience and Agile knowledge are essential.
  • Other info: Work in a fun office with snacks, games, and regular team events.

The predicted salary is between 36000 - 60000 £ per year.

At Trustpilot, we\’re on an incredible journey. We\’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world\’s largest independent consumer review platform, and while we\’ve come a long way, there\’s still so much exciting work to do. Come join us at the heart of trust!

As a Salesforce Business Analyst you\’ll play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.
What you\’ll be doing

  • Salesforce Product Management:
  • Collaborate with stakeholders to define and prioritize the Salesforce product roadmap
  • Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement
  • Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment
  • Agile Business Analysis:
    • Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives
    • Translate business requirements into clear and actionable user stories, epics, and acceptance criteria
    • Collaborate closely with development teams to ensure successful implementation and delivery of projects
  • Cross-Functional Collaboration:
    • Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams
    • Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams
    • Serve as a liaison between business users and technical teams, ensuring effective communication and understanding
  • Data Integrity and Reporting:
    • Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency
    • Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights
    • Continuously monitor data quality and provide recommendations for improvement

    Who you are

    • Completed a Business Analyst qualification (e.g. IIBA or BCS)
    • Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role
    • Proven track record of successfully managing Salesforce projects, including customization and configuration
    • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
    • Agile Certification desired
    • Exceptional knowledge of JIRA ticketing methodologies and processes
    • Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions
    • Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
    • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
    • Familiarity with software development life cycle (SDLC) and experience working with development teams
    • Experience in the SaaS industry and knowledge of customer review platforms

    What\’s in it for you?

    • A range of flexible working options to dedicate time to what matters to you
    • Competitive compensation package + bonus
    • 25 days holiday per year, increasing to 28 days after 2 years of employment
    • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
    • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
    • Pension and life insurance
    • Health cash plan, online GP, 24/7, Employee Assistance Plan
    • Full access to Headspace, a popular mindfulness app to promote positive mental health
    • Paid parental leave
    • Season ticket loan and a cycle-to-work scheme
    • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
    • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
    • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
    • Independent financial advice and free standard professional mortgage broker advice
    • Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

    About us

    Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

    Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

    We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

    Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

    Join us at the heart of trust.

    Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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    Salesforce Business Analyst employer: Trustpilot, Inc.

    At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide rich learning opportunities through the Trustpilot Academy, flexible working options, and a competitive benefits package, including generous holiday allowances and wellness initiatives. Our central office location is designed for connection and creativity, making it an inspiring place to contribute to our mission of becoming the universal symbol of trust.
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    Contact Detail:

    Trustpilot, Inc. Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Salesforce Business Analyst

    ✨Tip Number 1

    Familiarise yourself with Trustpilot's mission and values. Understanding their vision to become the universal symbol of trust will help you align your responses during interviews and discussions, showcasing how your goals fit with theirs.

    ✨Tip Number 2

    Highlight your experience with Salesforce projects specifically. Be prepared to discuss past projects where you've optimised processes or improved data integrity, as this will demonstrate your capability to drive their Salesforce platform effectively.

    ✨Tip Number 3

    Brush up on Agile methodologies, especially Scrum and Kanban. Since the role requires collaboration in an Agile environment, being able to speak confidently about your experience in these frameworks will set you apart from other candidates.

    ✨Tip Number 4

    Prepare to discuss how you can foster cross-functional collaboration. Think of examples where you've successfully engaged with different teams, as this is crucial for the role and will show your ability to be a trusted advisor across departments.

    We think you need these skills to ace Salesforce Business Analyst

    Salesforce Product Management
    Agile Business Analysis
    Cross-Functional Collaboration
    Data Integrity and Reporting
    Business Analyst Qualification (e.g. IIBA or BCS)
    5+ years of experience as a Business Analyst or Product Manager
    Salesforce project management
    Customization and configuration of Salesforce
    Understanding of Agile methodologies (Scrum or Kanban)
    Agile Certification
    JIRA ticketing methodologies
    Analytical and problem-solving skills
    Excellent communication skills
    Stakeholder engagement and influence
    Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst)
    Familiarity with software development life cycle (SDLC)
    Experience in the SaaS industry
    Knowledge of customer review platforms

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly with Salesforce. Use keywords from the job description to demonstrate your fit for the role.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for Trustpilot's mission and how your skills align with their goals. Mention specific projects or experiences that showcase your ability to drive Salesforce solutions.

    Showcase Your Certifications: If you have Salesforce certifications or Agile qualifications, be sure to prominently display them in your application. This will help establish your credibility and expertise in the field.

    Highlight Cross-Functional Collaboration: Emphasise your experience working with various teams, such as sales, marketing, and IT. Provide examples of how you've successfully facilitated communication and collaboration in past roles.

    How to prepare for a job interview at Trustpilot, Inc.

    ✨Showcase Your Salesforce Expertise

    Make sure to highlight your experience with Salesforce, especially any projects you've managed. Be prepared to discuss specific customisations and configurations you've implemented, as well as how you've optimised the platform for business needs.

    ✨Demonstrate Agile Knowledge

    Since the role requires a strong understanding of Agile methodologies, be ready to share examples of how you've applied Scrum or Kanban in previous roles. Discuss how you’ve translated business requirements into user stories and collaborated with development teams.

    ✨Prepare for Cross-Functional Collaboration

    Trustpilot values collaboration across various teams. Think of instances where you've successfully worked with stakeholders from different departments. Be ready to explain how you facilitated workshops or meetings to gather requirements and ensure alignment.

    ✨Emphasise Data Integrity Skills

    As data integrity is crucial for this role, prepare to discuss your experience with data governance standards. Share examples of how you've ensured data accuracy and completeness, and how you've used reporting tools to provide actionable insights.

    Salesforce Business Analyst
    Trustpilot, Inc.
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    • Salesforce Business Analyst

      London
      Full-Time
      36000 - 60000 £ / year (est.)

      Application deadline: 2027-08-03

    • T

      Trustpilot, Inc.

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