At a Glance
- Tasks: Manage and enhance our Salesforce platform for optimal performance and user satisfaction.
- Company: Join Trustpilot, a profitable FTSE-250 company on a mission to become the universal symbol of trust.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks like Headspace access.
- Why this job: Be part of a dynamic team, improve business processes, and contribute to a trusted global platform.
- Qualifications: Experience as a Salesforce Administrator with relevant certifications and strong problem-solving skills required.
- Other info: Opportunities for continuous learning and career acceleration in a diverse and inclusive environment.
The predicted salary is between 28800 - 42000 £ per year.
At Trustpilot, we\’re on an incredible journey. We\’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world\’s largest independent consumer review platform, and while we\’ve come a long way, there\’s still so much exciting work to do. Come join us at the heart of trust!
Job Summary:
We are seeking a motivated and experienced Salesforce Specialist to manage and enhance our Salesforce platform, ensuring optimal performance, security, and user satisfaction. The ideal candidate will possess strong technical expertise in Salesforce administration, with a proactive approach to improving business processes and collaborating with cross-functional teams.
Key Responsibilities:
- Salesforce Administration:
- Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
- Perform mass uploads, updates, and data management tasks within Salesforce.
- Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
- User Management & Support:
- Create, maintain, and optimise user profiles, permission sets, roles, and groups.
- Grant, remove, and manage user licences based on organisational needs.
- Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
- System Enhancements & Automation:
- Develop and maintain automated business processes using Salesforce tools such as Flow.
- Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
- Continuously evaluate and implement new Salesforce features and best practices to improve the system.
- Deploy Salesforce changes via CI/CD.
- Collaboration & Communication:
- Proactively collaborate with Trustpilot teams to gather feedback and identify opportunities for process improvement.
- Document system configurations, processes, and procedures for future reference and training.
- Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
- Data Integrity & Security:
- Ensure data integrity by performing regular audits and maintaining high standards of data quality.
- Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
- Reporting & Documentation:
- Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
- Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.
- Continuous Learning & Development:
- Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.
- Engage in continuous learning to stay informed about the latest Salesforce features and industry best practices.
Qualifications:
- Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
- Salesforce Administrator certification.
- Strong understanding of Salesforce administration, including user management, security settings, and data management.
- Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
- Experience with Salesforce DevOps Center is a plus.
What\’s in it for you?
- Flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two paid volunteering days per year to give back to causes that matter to you and your community.
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7 Employee Assistance Plan.
- Full access to Headspace, a mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location with amenities like table tennis, a gaming corner, coffee bars, and snacks.
- Opportunities to connect and socialize through company-wide events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more.
- Independent financial advice and free professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with tailored development programs.
About us
Trustpilot, founded in 2007, aims to be the universal symbol of trust by connecting consumers and businesses through reviews. We are an open, independent, and impartial platform that helps consumers make informed choices and businesses to build trust, grow, and improve.
With over 300 million reviews, 64 million monthly active users, and 140 billion Trustbox impressions annually, we have a global presence with more than 1,000 employees. Our headquarters are in Copenhagen, with operations across multiple cities worldwide.
Our culture is built on connection, collaboration, and respect. We embrace diversity and are committed to an inclusive environment where all backgrounds are valued. Join us at the heart of trust and help shape the future of Trustpilot.
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Salesforce Administrator employer: Trustpilot, Inc.
Contact Detail:
Trustpilot, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarise yourself with Trustpilot's mission and values. Understanding their vision to become the universal symbol of trust will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Salesforce skills, particularly in Sales Cloud and Service Cloud. Being able to discuss specific features or recent updates can show your technical expertise and commitment to continuous learning.
✨Tip Number 3
Prepare examples of how you've improved business processes in previous roles. Highlighting your proactive approach to system enhancements and user support will resonate well with Trustpilot's focus on collaboration and user satisfaction.
✨Tip Number 4
Network with current or former employees of Trustpilot on platforms like LinkedIn. Gaining insights into the company culture and the Salesforce team can give you an edge and help you tailor your application to fit their environment.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Salesforce Administrator. Focus on relevant skills such as user management, data integrity, and system enhancements. Use keywords from the job description to align your experience with what Trustpilot is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Salesforce and your understanding of Trustpilot's mission. Mention specific experiences where you've improved business processes or collaborated with teams, demonstrating how you can contribute to their vision of trust.
Showcase Technical Expertise: In your application, emphasise your technical skills related to Salesforce administration, including any certifications you hold. Provide examples of how you've used Salesforce tools like Flow to automate processes and improve efficiency.
Highlight Continuous Learning: Mention any recent training or courses you've completed related to Salesforce or relevant technologies. Trustpilot values continuous learning, so showing your commitment to staying updated with industry best practices will strengthen your application.
How to prepare for a job interview at Trustpilot, Inc.
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce administration, especially your proficiency in Sales Cloud and Service Cloud. Be prepared to discuss specific projects where you've managed user profiles, permissions, and data integrity.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Trustpilot values strong problem-solving abilities, so showcasing your analytical skills will set you apart.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you gathered feedback or tailored solutions based on team needs.
✨Stay Updated on Salesforce Trends
Show your commitment to continuous learning by discussing recent Salesforce features or best practices you've implemented. This demonstrates your proactive approach to improving business processes and staying relevant in the field.