At a Glance
- Tasks: Lead innovative UX research to shape the future of trust at Trustpilot.
- Company: Join a high-growth, FTSE-250 company on a mission to become the universal symbol of trust.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and rich learning opportunities.
- Other info: Be part of a diverse team with vibrant office culture and global connections.
- Why this job: Make a real impact by driving trust through data and innovation in a collaborative environment.
- Qualifications: 4+ years in UX research with strong quantitative skills and experience in AI tools.
The predicted salary is between 81000 - 99000 £ per year.
At Trustpilot, we're on an incredible journey.
We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.
We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.
Come join us at the heart of trust.
We’re a leading online reviews platform, free and open to all.
Our mission is to be a universal symbol of trust.
We are well on our way - but there’s still an exciting journey ahead of us.
Do you want to join us at the heart of trust?
We’re currently looking for a Senior UX researcher to join our team at Trustpilot.
Our goal is simple: to become the most trusted reviews platform in the world.
We will achieve this by being ready and willing to disrupt ourselves through innovation, data and insight and adding product professionals with ambitions that match our own.
As Senior UX Researcher, you'll be the go-to expert on measuring how people and businesses experience trust on Trustpilot, from reading a review to deciding our platform is worth paying for.
You'll own the quantitative research agenda for your product areas, set the bar for statistical rigour across the team, and partner with Data Science to build a shared measurement culture.
What you'll be doing
- Research strategy & execution
- Design and own the quantitative research roadmap for your product areas, e. g. attitudinal measurement, behavioural analysis, and longitudinal tracking.
- Lead large-scale surveys (validated scales, NPS derivatives, trust-perception metrics) and log-data/behavioural analytics (funnels, A/B tests, cohort and retention modelling).
- Build measurement frameworks that define what ‘good’ looks like for review-reading, purchase-decision, and business-subscription journeys and track them over time.
- Quantitative methods
- Lead advanced quantitative research - surveys, behavioural analytics, experimentation, predictive modelling using statistical rigor as the throughline, from validated instrument design through to automated, auditable analysis pipelines (Python/R/SQL).
- Pioneer AI-assisted techniques (e. g. LLM-assisted open-text analysis) where they genuinely sharpen the work, evaluating any AI tooling with a critical eye on validity and bias.
- Standards, influence and coaching
- Partner with Data Science and Analytics on shared definitions and data pipelines; hold the bar on study design and statistical rigour across the team.
- Translate statistical output into clear, decision-forcing narratives that PMs, designers, and engineers act on.
- Coach other researchers in quantitative methods, raising the team's statistical literacy through pairing and structured feedback.
What we’re looking for
- 4+ years of UX research experience with a strong specialisation in quantitative methods and complex, broad-scope work.
- Strong survey methodology (instrument design, sampling, psychometric validation) and statistical grounding (regression, factor/cluster analysis, significance testing).
- Hands-on proficiency in Python, R, or SQL, and direct experience with large behavioural datasets (e. g. Amplitude, Looker, Big Query).
- A track record of quant research that measurably shaped product or business decisions, including A/B testing methodology.
- Hands-on experience experimenting with AI tools in a research workflow e. g.
LLM-assisted analysis, AI-assisted qual coding, or evaluating AI-powered research tooling with a critical eye on validity and bias.
- AI-curious practitioner who can speak critically about AI's limits as well as its power; collaborates fluently with qual, data science, and product analysts.
- Excellent communication and interpersonal skills, with the ability to work closely with diverse teams and present data-driven findings in an engaging and accessible way.
What’s in it for you
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.
We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection.
It’s at the heart of what we do.
Our culture keeps things fresh –– it’s built on the relationships we create.
We talk, we laugh, we collaborate and we respect each other.
We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.
If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ( ) quoting the role you wish to apply for.
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Senior Quantitative UX Researcher in London employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Central London. With a hybrid work setup, competitive compensation, and a strong focus on employee development through our Trustpilot Academy, we empower our team to thrive while making a meaningful impact on customer success. Our commitment to inclusivity and well-being is reflected in our comprehensive benefits package, including generous holiday allowances, volunteering days, and access to wellness resources, ensuring that every Trustie feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quantitative UX Researcher in London
✨Show Off Your Portfolio
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We think you need these skills to ace Senior Quantitative UX Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Quantitative UX Researcher at Trustpilot, Inc., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Trustpilot, Inc. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Trustpilot, Inc.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Trustpilot, Inc..
How to prepare for a job interview at Trustpilot, Inc.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Trustpilot, Inc., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Trustpilot, Inc. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Trustpilot, Inc.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Trustpilot, Inc. is looking for.
