At a Glance
- Tasks: Lead and develop Trustpilot's Risk function to support business growth.
- Company: Join a dynamic tech company focused on trust and innovation.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and health insurance.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping risk strategies in a high-growth environment.
- Qualifications: Experience in Risk & Compliance within tech or marketplace sectors.
The predicted salary is between 100000 - 150000 € per year.
In this role, you will be accountable for building and leading Trustpilot’s Risk function. While a foundational risk framework exists, it requires substantial development to meet the needs of our scaling business. Your priority will be to establish a clear, credible and scalable approach to risk that supports how the business operates and grows. While the initial focus is purely on risk, developing a formal compliance capability will become part of the role in the future.
What you’ll be doing:
- Establishing the function: Implement a fit-for-purpose Risk operating model with clear governance and decision-making.
- Maturing risk management: Improve the enterprise risk framework to ensure consistent identification and tracking aligned with risk appetite.
- Building compliance capability: Translate regulatory requirements into pragmatic business practices applied across all products and markets.
- Supporting business decisions: Embed actionable risk guidance into product development and commercial initiatives.
- Governance and reporting: Provide the Board and leadership with focused, decision-useful reporting and clear escalation routes.
- Regulatory change and incidents: Oversee regulatory change and material incidents, ensuring lessons learned drive control improvements.
- Scaling appropriately: Build efficient, scalable frameworks using data and automation to avoid unnecessary bureaucracy.
Who you are:
- Proven track record of building and maturing Risk & Compliance functions within high-growth technology, marketplace, or platform environments across multiple jurisdictions.
- Substantial experience advising executive leadership and Board Committees on complex regulatory and control frameworks.
- Expertise in translating complex regulations into practical, actionable business strategies while making sound decisions with incomplete information.
- A clear, concise communicator capable of driving both high-level strategic direction and hands-on operational delivery.
- A pragmatic, solution-oriented leader who focuses on business outcomes rather than process for its own sake.
- Comfortable navigating ambiguity and building structure where none exists, while appropriately challenging the status quo.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programmes designed to support growth at whatever stage of your career.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.
Senior Director of Risk in London employer: Trustpilot, Inc.
Trustpilot is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive compensation package alongside flexible working options. With a vibrant office culture that encourages collaboration and innovation, employees benefit from rich learning opportunities through the Trustpilot Academy, as well as unique perks like volunteering days and access to wellness resources. Join us in a central location where your contributions will directly impact our scaling business and help shape a robust risk framework in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Risk in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Director of Risk role.
✨Tip Number 2
Prepare for those interviews by researching Trustpilot's current risk framework and compliance challenges. Show us you understand our needs and how you can help scale our operations effectively.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. We love seeing proactive candidates who take the initiative to reach out.
✨Tip Number 4
Practice your communication skills! As a Senior Director, you'll need to convey complex ideas clearly. Mock interviews with friends or mentors can help you nail that concise delivery.
We think you need these skills to ace Senior Director of Risk in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in building and maturing Risk & Compliance functions. We want to see how your background aligns with our needs at Trustpilot!
Showcase Your Communication Skills:As a clear communicator, it's essential to demonstrate this in your written application. Use concise language and structure your thoughts logically to show us you can drive strategic direction effectively.
Highlight Your Pragmatic Approach:We love solution-oriented leaders! In your application, share examples of how you've navigated ambiguity and built frameworks that support business outcomes. This will resonate well with our values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Trustpilot.
How to prepare for a job interview at Trustpilot, Inc.
✨Know the Risk Landscape
Before your interview, dive deep into Trustpilot's current risk framework and understand its strengths and weaknesses. Familiarise yourself with industry standards and how they apply to high-growth tech environments. This will help you articulate how you can enhance their existing model.
✨Showcase Your Strategic Mindset
Prepare examples that demonstrate your ability to translate complex regulations into actionable strategies. Think about past experiences where you've successfully advised executive leadership on risk management and compliance. Be ready to discuss how you can embed risk guidance into product development.
✨Communicate Clearly and Concisely
As a Senior Director of Risk, clear communication is key. Practice summarising your thoughts and ideas succinctly. During the interview, focus on conveying your strategic vision while also being hands-on. This balance will show that you can drive both high-level direction and operational delivery.
✨Embrace Ambiguity and Challenge the Status Quo
Trustpilot values leaders who can navigate uncertainty and build structure. Prepare to discuss situations where you've thrived in ambiguous environments and how you've challenged existing processes for better outcomes. This will highlight your pragmatic, solution-oriented approach.
