At a Glance
- Tasks: Lead fraud prevention strategies and investigations to protect our platform's integrity.
- Company: Join Trustpilot, a high-growth FTSE-250 company on a mission to build trust.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks.
- Other info: Be part of a diverse team that values your unique perspective and experiences.
- Why this job: Make a real impact in the fight against fraud while shaping the future of trust.
- Qualifications: 8-12+ years in fraud or investigations with strong leadership and technical skills.
The predicted salary is between 90000 - 120000 € per year.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Trust is our product. As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement – it’s about designing systems, signals, and interventions that reinforce trust across the ecosystem.
What you’ll be doing
- Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
- Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules-based, ML-driven) that minimize both user friction and platform harm.
- Investigations & Enforcement: Lead high-impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
- Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
- Cross-Functional Leadership: Collaborate with Legal, Policy, and Comms, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
- External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators), and influence industry conversations.
- Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors, and contribute to platform policy and governance, ensuring auditability of decisions.
- Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.
Who you are
- Significant Experience: 8–12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech, etc.).
- Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
- Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems, with familiarity in ML concepts.
- Investigative Expertise: Demonstrated ability to lead complex, high-stakes investigations and make defensible enforcement decisions.
- Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, with a strong understanding of how fraud ecosystems evolve.
- Leadership & Communication: Builds credibility with technical and non-technical partners, can explain complex fraud dynamics to executives, and develops high-performing teams.
- Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
- Integrity & Curiosity: Motivated by protecting platform integrity and users, with the curiosity to proactively identify and fix system vulnerabilities.
- Resilience & Judgement: Calm under pressure, principled, and pragmatic, with the ability to thrive in ambiguity and make principled trade-offs.
- Desirable: Experience engaging with external stakeholders (regulators, media, investors).
What’s in it for you
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.
Senior Director of Fraud & Investigation in London employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, we provide rich learning opportunities through the Trustpilot Academy, flexible working options, and a competitive benefits package that includes generous holiday allowances and wellness initiatives. Join us in our central office, where you can enjoy a vibrant atmosphere complete with social events and a focus on mental health, all while contributing to our mission of building trust in the digital world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Fraud & Investigation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Trustpilot or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into Trustpilot's mission and values. Show us how your experience aligns with our vision of trust and how you can contribute to our fraud prevention strategies.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past experiences in fraud detection and investigations. We love hearing about real-life challenges you've tackled.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Director of Fraud & Investigation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director of Fraud & Investigation role. Highlight your relevant experience in fraud detection and investigations, and show us how your skills align with our mission at Trustpilot.
Showcase Your Leadership Skills:We want to see your team leadership experience shine through! Share examples of how you've led fraud or trust teams, and how you've driven strategy and operations in previous roles. This is your chance to demonstrate your ability to inspire and scale a global team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain complex concepts, especially around fraud dynamics. We appreciate clarity, so make it easy for us to understand your thought process!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Trustpilot family!
How to prepare for a job interview at Trustpilot, Inc.
✨Know Your Fraud Landscape
Before the interview, dive deep into the current trends in fraud and investigations. Familiarise yourself with recent cases, emerging threats, and how they impact platforms like Trustpilot. This will not only show your expertise but also your proactive approach to understanding the industry.
✨Showcase Your Leadership Style
Be ready to discuss your experience in leading teams, especially in high-stakes environments. Prepare examples of how you've inspired and developed your team while driving operational excellence. Highlighting your ability to balance strategy with hands-on leadership will resonate well.
✨Collaborate Like a Pro
Trustpilot values cross-functional collaboration. Think of specific instances where you've partnered with product, engineering, or data science teams to enhance fraud detection systems. Be prepared to explain how you translated complex issues into actionable strategies that benefited all stakeholders.
✨Communicate Clearly and Confidently
In this role, you'll need to convey complex fraud dynamics to both technical and non-technical audiences. Practice explaining your past experiences in a clear, concise manner. This will demonstrate your communication skills and your ability to build credibility with diverse teams.
