At a Glance
- Tasks: Design and create engaging content for global business customers at Trustpilot.
- Company: Join Trustpilot, a leader in customer review technology with a focus on inclusivity.
- Benefits: Flexible working environment, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and explore innovative AI applications in content design.
- Why this job: Make a real impact by shaping product narratives and driving business results.
- Qualifications: Experience in content design or UX writing, with strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
We're looking for a Senior Content Designer to join our team on a 6-month fixed‑term contract covering a period of parental leave. This role focuses on delivering clear and engaging product content experiences for our global business customers, Trustpilot Business. This position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively.
You enjoy using language to create impactful experiences for customers. Your previous projects have directly supported high-level business goals, including increasing revenue and adoption rates. You find fulfillment in creating experiments that align with major organizational goals, and you quickly assimilate and articulate complicated technical details. This role is for you if you have substantial experience working on a UX or product‑led team.
What you’ll do:
- Design, write, and edit compelling in-product content that helps our users and provides data‑driven results for Trustpilot. This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content.
- Shape product narratives, along with squad direction and strategy, by building strong partnerships with product peers and developing documentation.
- Build on and lead B2B product content strategy and design regular tests that either confirm or grow beyond this.
- Apply strategic thinking to the product, whether it’s defining UX guidance, conducting audits of content experiences, or creating new information architecture.
- Drive the conversation around Content Design and AI, whether that be applying AI‑processes to existing workflows, or designing prompts and prompt libraries for new features and products – good knowledge of AI‑specific design tools would be great!
- Offer and receive feedback from your UX design peers by building the best products, as well as running your own content crits with other content designers.
- Create or contribute to design sessions, wireframes, and high‑fidelity design mocks in Figma.
- Collaborate daily with stakeholders across disciplines, including engineering, product design, research, product marketing, and data analytics.
- Consistently recognize, rank, and engage with the most significant projects within B2B.
What you’ll need:
- Substantial experience in content design and/or UX writing.
- Examples of content that have seen tangible business results or have been used to drive decisions in a squad.
- Excellent capabilities in communication, presentation, and collaborating with diverse individuals, especially in English.
- High level of familiarity with UX design tools, such as Figma.
- The curiosity to adopt AI into your role through integration, algorithmic governance or answer engine optimization, this would be nice to have – we’d still want to hear from you if you haven’t had a chance to apply this into your previous roles.
- Demonstrated experience of working on projects in areas with a large amount of ambiguity and stakeholder input.
- Experience writing and designing for business customers and audiences in the UK and US is a plus.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.
Senior Content Designer (6 Month FTC) in London employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Senior Content Designer, you will have the opportunity to work on impactful projects that directly contribute to our global business goals while enjoying a supportive environment that values diverse perspectives. With a commitment to employee growth and innovation, particularly in the exciting realm of AI, Trustpilot offers a unique platform for you to enhance your skills and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Content Designer (6 Month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that drove business results. This is your chance to shine and demonstrate how you can impact Trustpilot.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their content strategy and think about how you can contribute to it. We love candidates who come in with ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Senior Content Designer (6 Month FTC) in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your substantial experience in content design and UX writing. Share specific examples of projects where your content made a tangible impact on business goals, like increasing revenue or adoption rates.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with the role. Use language from the job description to show that you understand what we’re looking for.
Be Clear and Engaging:Since this role is all about delivering clear and engaging content, make sure your application reflects that. Write in a way that’s easy to read and engaging, showcasing your ability to create impactful experiences through language.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trustpilot, Inc.
✨Know Your Content Inside Out
Before the interview, make sure you have a solid understanding of your previous projects and how they contributed to business goals. Be ready to discuss specific examples of content you've designed that led to measurable results, as this will showcase your ability to create impactful experiences.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare to talk about your experience collaborating with product peers, engineers, and marketers. Highlight instances where your communication and teamwork made a difference in project outcomes, as this will demonstrate your fit for the collaborative nature of the role.
✨Embrace the AI Conversation
Familiarise yourself with how AI can enhance content design. If you have experience using AI tools or integrating them into your workflow, be sure to mention it. Even if you haven't worked directly with AI, showing curiosity and a willingness to learn will impress your interviewers.
✨Prepare for Ambiguity
Given the nature of the role, be ready to discuss how you've navigated projects with a lot of ambiguity. Share strategies you've used to gather stakeholder input and make decisions in uncertain situations, as this will highlight your adaptability and problem-solving skills.
