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- Tasks: Join our Policy & Disputes team to manage global legal cases and protect Trustpilot's integrity.
- Company: Trustpilot connects consumers and businesses through reviews, promoting trust and transparency.
- Benefits: Enjoy flexible working, competitive pay, 28 days holiday, and wellness perks like Headspace access.
- Why this job: Be part of a dynamic team driving innovation in legal practices while making a real impact.
- Qualifications: UK qualified solicitor with strong commercial acumen and experience in fast-paced environments.
- Other info: Work in a vibrant office with fun amenities and connect with diverse colleagues globally.
The predicted salary is between 43200 - 72000 £ per year.
Legal Counsel – Policy & Disputes (Trust & Safety)
London
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
We are looking for an enthusiastic and hands-on Legal Counsel to join our fast-paced and fun Policy & Disputes team. The team is responsible for all legal cases brought against Trustpilot, anywhere in the world. We also take action against ‘bad actors’ – this is a unique opportunity to work both Claimant and Defendant cases in-house.
This role is based in our London office. Flexible working available, working 2 days a week in our office.
What you’ll be doing:
- Defended Disputes Management – Take the helm on global disputes, resolving issues like defamation and regulatory compliance head-on.
- Strategic Litigation Support – Work closely with the team to craft and execute litigation strategies that resonate with Trustpilot’s values, tailored to key markets including the UK, US, France, and Germany.
- Innovation and Efficiency Drive – Spearhead the quest for new, tech-driven approaches to enhance our operations, ensuring scalability and efficiency are always at the forefront.
- Pre-emptive Litigation Initiatives – Lead the charge in initiating and managing claims against businesses and bad actors engaging in harmful practices, safeguarding our platform’s integrity.
- Intellectual Property Safeguarding – Have an integral part in protecting Trustpilot’s intellectual property portfolio, from addressing infringements to strategically registering new assets.
- Regulatory Compliance Guidance – Provide invaluable advice and support to ensure our platform evolves in harmony with regulatory requirements.
- Policy Framework Development – Act as a linchpin in the creation, implementation, and ongoing review of our content moderation policies, ensuring they serve as robust safeguards for our platform’s integrity.
Who you are:
- UK qualified solicitor looking for their first or second role in-house.
- Ability to convey complex concepts in straightforward terms.
- Comfortable operating independently and as part of a team in a fast-paced, global setting.
- Strong commercial acumen, understanding the business’s value drivers.
- Demonstrated capacity to work autonomously in fast-paced environments, offering pragmatic advice under tight deadlines.
- Committed to enhance the legal department’s value, providing proactive and insightful advice.
- Has trained at a leading law firm, if you started your career in private practice.
- In-house experience in a fast-paced technology environment.
- Intellectual property experience.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 28 days holiday plus two (paid) volunteering days a year.
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle to work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties.
- Access to over 4,000 deals and discounts on various services.
- Independent financial advice and free standard professional mortgage broker advice.
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Join us at the heart of trust.
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Legal Counsel - Policy & Disputes (Trust & Safety) employer: Trustpilot, Inc.
Contact Detail:
Trustpilot, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Counsel - Policy & Disputes (Trust & Safety)
✨Tip Number 1
Familiarize yourself with Trustpilot's mission and values. Understanding how they align with your own legal philosophy will help you articulate why you're a great fit for the team during interviews.
✨Tip Number 2
Stay updated on current trends in regulatory compliance and intellectual property law, especially as they pertain to technology companies. This knowledge will allow you to engage in meaningful discussions about the challenges Trustpilot faces.
✨Tip Number 3
Network with professionals in the legal tech space. Attend relevant events or webinars to connect with others who may have insights into the role and can provide tips on navigating the application process.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences that demonstrate your ability to handle disputes and provide strategic litigation support. Real-world scenarios will showcase your skills effectively.
We think you need these skills to ace Legal Counsel - Policy & Disputes (Trust & Safety)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Legal Counsel position. Tailor your application to highlight your relevant experience in disputes management, litigation support, and regulatory compliance.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle complex legal issues and your understanding of Trustpilot's mission.
Highlight Relevant Experience: In your CV, emphasize any in-house experience or work at a leading law firm, particularly in technology or intellectual property. Use clear examples to illustrate your commercial acumen and ability to provide pragmatic legal advice.
Showcase Your Communication Skills: Since the role requires conveying complex concepts in straightforward terms, ensure your application reflects your strong communication skills. Use concise language and avoid legal jargon where possible to demonstrate your ability to communicate effectively.
How to prepare for a job interview at Trustpilot, Inc.
✨Understand Trustpilot's Mission
Before the interview, make sure you fully grasp Trustpilot's vision of being a universal symbol of trust. Familiarize yourself with their values and how they relate to the role of Legal Counsel, especially in managing disputes and protecting the platform's integrity.
✨Showcase Your Legal Expertise
Be prepared to discuss your experience with defamation, regulatory compliance, and intellectual property. Highlight specific cases or situations where you've successfully navigated complex legal challenges, demonstrating your ability to provide pragmatic advice under tight deadlines.
✨Demonstrate Commercial Acumen
Trustpilot values strong commercial understanding. Be ready to explain how your legal strategies can align with business objectives and enhance the legal department's value. Use examples from your past roles to illustrate your understanding of value drivers in a fast-paced environment.
✨Prepare for Team Dynamics
Since the role involves working both independently and as part of a team, think of examples that showcase your ability to collaborate effectively. Discuss how you’ve contributed to team success in previous positions, especially in high-pressure situations.
