Trustpilot is seeking a CX Governance & Service Standards Manager to lead the design and governance of scalable service standards across Customer Experience & Support. You will chair the Global VoC Forum, oversee a closed-loop feedback engine, and drive programs to minimize avoidable customer contact while embedding Trustpilot’s core values into operations.
The role focuses on governance, data-driven improvement, and collaboration with Product, GTM, and Support teams to enhance customer
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Global CX Governance & Service Standards Lead employer: Trustpilot, Inc.
At Trustpilot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Central London. With a hybrid work setup, competitive compensation, and a strong focus on employee development through our Trustpilot Academy, we empower our team to thrive while making a meaningful impact on customer success. Our commitment to inclusivity and well-being is reflected in our comprehensive benefits package, including generous holiday allowances, volunteering days, and access to wellness resources, ensuring that every Trustie feels valued and supported.
