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For Companies What you’ll be doing:
Onboarding & Activation: Lead post‑sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
Adoption & Value Realisation: Drive measurable business adoption across your customer portfolio to deliver tangible results.
Retention & Churn reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the
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Trustpilot, Inc. Recruiting Team